Mercedes-Benz of Stevens Creek

Bill is professional. He walked us through a few models and gives us a pretty good leasing deal He walked us through a few models and gives us a pretty good leasing deal More

I have been to this dealership for 20years for service of my 2002/E320 I bought at that place in 2002. Never had a problem. Charlie Fish (Advisor) there has been always professional, honest, upfront with rec my 2002/E320 I bought at that place in 2002. Never had a problem. Charlie Fish (Advisor) there has been always professional, honest, upfront with recommendations with clear distinguishing between must-dos and not-so-neccessary fixes. This time (Feb/2023) however, I was assigned a new/different advisor, where it took several re-visits to the shop to get my 2002 / E320 working right for the EBS failure. There was a issue with the composite-head-light-switch that escaped / mislead some of the technicians resulting wrong diagnosis, causing the replacement of headlight, brake-sensor, then the accelerator pedal and still causing the problem to recur not to mention the cost associated all parts replacement in between - was quite frustrating. Nevertheless, my experience and trust with the previous advisors here over 20yrs kept me going there, and in the end, the good part is that, finally when one of the experienced advisor (Nate Johnson) took over and assigned a senior foreman to review, he diagnosed it properly - resulting in a inexpensive permanent fix costing only $100. They readily came forth - admitted what had happened and accepted ownership for the mistakes by the technician, and refunded the previous costs. That was very professional. Being a engineer myself, I understand sometimes things can be difficult in modern complex cars, interconnected components and difficult to diagnose. However, honesty by the dealer is much appreciated. I would always recommend this dealer, and would always go there - people are nice, friendly, timely, professional, honest and customer oriented. More

I took in my car in great condition for a maintenance routine and the dealer returned it with a new mal function notification with out any advise or even telling me in person routine and the dealer returned it with a new mal function notification with out any advise or even telling me in person More

We’ve had great experiences at Stevens Creek Mercedes Benz with Jim like always very knowledgeable and friendly highly recommended. We had great experience with Our finance coordinator Kamal. He explaine Benz with Jim like always very knowledgeable and friendly highly recommended. We had great experience with Our finance coordinator Kamal. He explained everything and answers all our questions. I will recommend to our family and friends. Mohammad 02/25/2024 More

Our experience to buy the car at Stevens Creek was great. Asad helped us all the way to ensure we are buying what we need and never felt any urgency to make the decision. Asad was great through the process Asad helped us all the way to ensure we are buying what we need and never felt any urgency to make the decision. Asad was great through the process and I would highly recommend him and the dealership. More

Sales and service were both extremely helpful and willing to make sure all issues with the car were addressed before and after the sale. to make sure all issues with the car were addressed before and after the sale. More

Punctual and efficient Service Technicians. Very thorough Service Rep. I will return soon for a oil change while I wait. Very thorough Service Rep. I will return soon for a oil change while I wait. More

The service and return were great! John Stansbury my Service mgr. was professional and efficient. John Stansbury my Service mgr. was professional and efficient. More

I had an absolutely fantastic experience dealing with Chandni Ram at Mercedes-Benz Stevenson Creek. Her knowledge, professionalism, and approachable demeanor made the process of purchasing my new vehicle Chandni Ram at Mercedes-Benz Stevenson Creek. Her knowledge, professionalism, and approachable demeanor made the process of purchasing my new vehicle smooth and enjoyable. Chandni carefully explained every detail and feature of the car, ensuring I had complete understanding and satisfaction. Her transparency and patience truly sets her apart. High-quality service at its best. Her effort to exceed customer expectations is greatly appreciated. I would highly recommend Chandni Ram to anyone interested in purchasing a Mercedes. What a great asset to the company! Five stars all the way! More