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Mercedes-Benz of Stevens Creek
San Jose, CA
919 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 919 reviews
February 18, 2023
Dropped our car for service. John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn John Stansberry was excellent - kept us in the loop evry step of the way. Our SUV was delivered on time. When it looked like the software update didn't happen completely, he scheduled a return visit immediately as well as tried to push out a remote update. The remote update resolved the problem and the vehicle is running fine. More
by manish.goel
Employees Worked With
John Stansberry
February 17, 2023
Great dealership in terms of service and efficient in helping me find what I'm looking for. Additionally, I found a few small issues with my car and my Mercedes representative said that since it is CPO t helping me find what I'm looking for. Additionally, I found a few small issues with my car and my Mercedes representative said that since it is CPO that they will take care of it. He answered all my questions very clearly and is very friendly. I would definitely recommend! More
by Andy
Employees Worked With
Ryan Chen
February 16, 2023
We received excellent service at this dealership. Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courte Our service advisor is outstanding. Steve Kirsey is professional and personable. The employees where we picked up our loaner were exceptional. Courteous, helpful and all around nice employees who were attentive to our needs. We highly recommend this service department. More
by kak
Employees Worked With
Steve Kirsey. The young person who gave us the loaner was excellent also.
February 16, 2023
This was my 1st time worked with the service advisor Mr. James Duffer, he is nice, helpful and well explained all my questions. Very good service! James Duffer, he is nice, helpful and well explained all my questions. Very good service! More
by Sylvia
Employees Worked With
James Duffer
February 15, 2023
This was the 1st time we had a service appointment with Ethan Kurtz. He was friendly, knew his work, very helpful and went the extra mile for us! I give him 5 stars! Ethan Kurtz. He was friendly, knew his work, very helpful and went the extra mile for us! I give him 5 stars! More
by cady1468
Employees Worked With
Ethan Kurtz, Evan
February 12, 2023
sales person was nice but rest of experience not so nice. I've been out of town on a business trip so sent emails about all my concerns with no response. Now that i'm back i'll be looking into my options I've been out of town on a business trip so sent emails about all my concerns with no response. Now that i'm back i'll be looking into my options to handle my concerns and vehicle issues. More
by mlgmlg
Employees Worked With
Raymond, sales person, was nice but was the only positive.
February 11, 2023
I was very pleased with the Customer Service since my maintenance appointment was scheduled through the time my car was ready for pick up. maintenance appointment was scheduled through the time my car was ready for pick up. More
by gcs20001
Employees Worked With
Nate Jones, my Service Agent, as usual, provided me with excellent alternatives based on my car's conditions assessment. Nate as always, was very approachable, professional and with a friendly attitude. Thank you!.
February 11, 2023
Ms Susan Sulimani was very helpful in getting my car serviced efficiently ánd fast. She has the customer’s car always to be safe after the annual check up. Thank MB for the diligence serviced efficiently ánd fast. She has the customer’s car always to be safe after the annual check up. Thank MB for the diligence More
by SunnyD
Employees Worked With
Susan Sulimani
