Mercedes-Benz of Stevens Creek

Terrible customer service, warranty service needs to be improved. The customer service employee hangs up the phone does not listen to the end of the conversation, does not want to delve into the problem.. improved. The customer service employee hangs up the phone does not listen to the end of the conversation, does not want to delve into the problem.. More

The service is expected and the people’s are nice. We liked very much. We enjoyed the free coffees too. We liked very much. We enjoyed the free coffees too. More

John Stansberry, our service rep for decades, always provides excellent service - Keeps us informed when car will be ready and makes sure we have a good loaner car. Loaner process is quick, and loaners provides excellent service - Keeps us informed when car will be ready and makes sure we have a good loaner car. Loaner process is quick, and loaners are nice and clean. Our repairs never require a second trip to remedy the problem, and I love how our car is returned in spotless condition. More

This review is a testament to my sales agent, Ellen Lans for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. for her superb professionalism providing good customer experience and ensuring each stage of the car purchase process went smoothly and flawlessly. I preordered a Mercedes Benz C300, make 2023 from another agent, David in June 2022. Went through a long wait before I'm able to finally get the car in February 2023. During that period, David left and Ellen took over from him. Ellen is always responsive on the other side of email or text message. She gave me constant updates on when my car will be delivered, provided me with quotes on the extended warranty and various coverage options beforehand so that I have sufficient time to evaluate on the amount, patiently showed me around the bells and whistles of the car. Ellen is extremely knowledgeable about the car inside out and have been very helpful, even going above and beyond to ensure each stage of the car purchase process went right. It's not all sunshine and rainbow with the car purchase 1. When I'm trying to get some discount for paying all cash, I met a rude sales manager who at point snaps and threaten me whether I'm willing to take my money elsewhere and wait another half year to get a car. (To answer your question, "xxxx yeah. I have lots of options with Tesla price cuts, BMW 3 series and Audi") 2. Some minor issue with windshield wiper malfunction. However, Ellen made the experience right for me for both of the incidents, and schedule an appointment with me to get the windshield wiper malfunction issue look at instead of having to wait for 1 week with service department full schedules. Having a good sales manager and staff can change the whole experience of a car purchase, and Ellen demonstrated that in the best possible way. I wanted to also give a huge shoutout to finance manager Abdul Basir for staying after hours to help with my purchase and the help. More

Working with Erica in the service department has been a pleasure. Some of my experiences has not been so amazing. pleasure. Some of my experiences has not been so amazing. More

They provide video inspections for customers which is good, but they don’t provide loaner car within 5 days of scheduling. good, but they don’t provide loaner car within 5 days of scheduling. More

Everyone seem very professional, my wife and I received the best treatment from Luis and Kamal. the best treatment from Luis and Kamal. More

Everything went smooth, Ethan is always a pleasure to work with, very professional and courteous. work with, very professional and courteous. More

Clean and fell good to walk in , No pressure approach , I wish they had more parking area. I wish they had more parking area. More

Great dealership in terms of service and efficient in helping me find what I'm looking for. helping me find what I'm looking for. More