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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
919 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 919 reviews

March 16, 2023

Very Good service, I liked Ethan’s service. He is a Very professional caring and friendly agent More

by Fereidoun.ghasemzadeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Mar 16, 2023 -

Fereidoun.ghasemzadeh responded

He is a Very professional caring and friendly agent

Mar 16, 2023 -

Fereidoun.ghasemzadeh responded

He is a Very professional caring and friendly agent

March 14, 2023

Upon checking-in for a tire recall, I was promptly checked -in. My wait time was less than communicated and I enjoyed hot tea with multiple TV's while I waited. Excellent customer service but Vincen More

by holmes.lissa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Vincent
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Mar 17, 2023 -

Mercedes-Benz of Stevens Creek responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 09, 2023

Vincent and team were excellent; met me right away for my appointment despite a long line to assist. He explained all services and my car was even done a bit early! Carwash was an extra nice bonus. Check out More

by DM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Mar 13, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 06, 2023

Very bad service no phone call return left several massages no body returned my call including service manager and gm More

by Shoneazarfar@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
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Mar 10, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 06, 2023

Susan gets 5 stars! ! She goes above and beyond for her customers. She is very professional and courteous. More

by t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Sulamani
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Mar 09, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 06, 2023

Tony was awesome! ! an overall great experience with his help. he went above and beyond. More

by riaggomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Chiem
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Mar 10, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 05, 2023

Pleasant to work with and very knowledgeable of the product. Answered all questions and very respectful. More

by a.d.pascual
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ellen
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Mar 08, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Mar 08, 2023 -

a.d.pascual responded

Thank you!

March 05, 2023

The phone service in this dealership is very poor and this is very frustrating to me. You should do something about it if you do really care about how your customers feel More

by Sudinvittal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
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Mar 08, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

March 03, 2023

Reliable service, accommodating, timely, c c c c c c c c c c c c More

by miscastob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Mar 07, 2023 -

Mercedes-Benz of Stevens Creek responded

We appreciate you taking the time to leave us a response! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 02, 2023

Jeyson was very professional and thorough in discussing the features of the car and was considerate of our time. It was our intention to simply test-drive the vehicle, but he made it so easy that we ended More

by lbleonarduzzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeyson, Dominick
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Mar 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Stevens Creek! Drive safe, and we'll see you on the road.

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