Mercedes-Benz of Stevens Creek

On my recent visit to the dealership I met with a new service advisor which was very helpful. To me service advisors should play truly the role of advisors than the sales person.. service advisor which was very helpful. To me service advisors should play truly the role of advisors than the sales person.. More

Purchased an Certified Preowned virtually. It was a rare find. They're customer service was great! They sent pictures, videos. The purchase went smoothly. They were very responsive via text, c It was a rare find. They're customer service was great! They sent pictures, videos. The purchase went smoothly. They were very responsive via text, calls, emails. Shipped the car to me via an enclosed delivery service. Did not have enough time to detail the car prior to shipping, so they reimbursed me for detailing at my home. The car was missing floormats so they shipped me brand new ones straight from Germany. Overall, awesome service. They stand by their word. More

I purchased a used Tesla Model S that I had found via Car Fax from Mercedes-Benz of Stevens Creek. The dealership had a nice waiting area with comfortable seating and a self-service coffee/water dispenser. T Fax from Mercedes-Benz of Stevens Creek. The dealership had a nice waiting area with comfortable seating and a self-service coffee/water dispenser. The transaction itself was fairly quick and easy. My only issue was that the Tesla was released to me with only 50 miles of range (I live about 100 miles away). I was not aware at the time, but Tesla is not open on the weekends to transfer ownership and thus I was not able to charge the vehicle myself. I had to take the car back to the dealership and ask if they could charge it for me onsite. Unfortunately this was going to require the car to charge overnight so the dealership provided me a loaner to allow me to get home. I returned the next day to pick up the car. An unfortunate situation but MB of Stevens Creek worked with me every step of the way to figure out a solution. Appreciated all the help. More

I purchased a CPO virtually since it was a great car. They sent videos and customer service was fantastic from Alex. The purchase was easy and quick. The car was perfectly detailed when arrived. We posit They sent videos and customer service was fantastic from Alex. The purchase was easy and quick. The car was perfectly detailed when arrived. We positive experience and will definitely go back. They also had a nice followup after the purchase to see how the car was. Highly recommended dealer.! More

Worked with Jeyson, he was on top of everything, not pushy, and had a great personality. The dealership was very nice and we had a good experience. pushy, and had a great personality. The dealership was very nice and we had a good experience. More

NICE DEALERSHIP, GOOD DEAL. I WAS VERY HAPPY WITH SALES MANAGER ELEN, SHE WAS VERY EFFICIENT AND CURTEOUS. I WAS VERY HAPPY WITH SALES MANAGER ELEN, SHE WAS VERY EFFICIENT AND CURTEOUS. More

Worked with Tony, good upfront experience, purchase went smoothly. Able to negotiate price of vehicle. smoothly. Able to negotiate price of vehicle. More

Very pleased Steve Kirksey and his team give the BEST service. Service department is great too service. Service department is great too More

Deceitful and conniving, rip off the customer and only concerned with profits. I took my Mercedes in for the scheduled maintenance and received a loaner vehicle. I've previously bought tires from the d concerned with profits. I took my Mercedes in for the scheduled maintenance and received a loaner vehicle. I've previously bought tires from the dealership to replace my worn out tires in the past. During my time with the loaner vehicle, the tired popped and I was forced to pay +$400.00 for the loaner tire to receive my car back. When I asked the GM, Charley, why would I have to pay for the loaner tire when it's not my car even though I purchased tires for my car for my Mercedes which was under warranty, he gave me a xx excuse. I asked him if he was part of a 3rd party company and was cryptic and stated that he was part of Mercedes Benz Steven's Creek. However, I remembered talking to a gal months before on the floor and she had told me that they were a part of another company. Charly was cryptic and deceitful and did NOT mention that he was part of AutoNation. I put it together when I made the transaction on the credit card terminal because low and behold, "AutoNation" appeared. Then I remarked "AutoNation" to him and his eyes widened because he knew he was caught. I'll never buy a Mercedes again. To add insult to injury I spoke to AutoNation representatives and they told me that they would have someone call me to address my concerns. Charley left me two messages. I'm not interested in talking to him as he scammed me. I proceeded to call AutoNation a few more times and they assured me that someone from AutoNation corporate would call me. They never called or left a message and it's been over 2 weeks, they assured me twice that someone would call in 5 business days... Very disappointed and dissatisfied with AutoNation. More