Mercedes-Benz of Stevens Creek

My S550 battery died while in my garage. I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery insta I was so pleased that MB Stevens Creek responded to my dilemma and as soon as they had staff available they sent out someone with a new battery installed it right in my garage (and these batteries for S Class are so huge as well as buried in the trunk so it wasn’t easy getting to it. The job was very neatly and professionally completed. I wasn’t even contacted until a day or two later for payment and getting my invoice. This is not the first time I’ve been impressed with the level and quality of service that I’ve experienced. Can’t recommend this dealership more! More

Stevens Creek Mercedes Service is convenient to get to, clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me info clean and efficient setup. Staff is courteous and professional. My service manager Erica Flores is excellent, she’s helpful, attentive, kept me informed and offers very good service value. More

Cody was great. We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care o We love the car we bought and appreciate the dealership working with us and our budget and getting us into my wife’s dream car. They also took care of us on our repairs, I will most definitely be coming back here to look for our next Mercedes in the future . More

Great service! My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line My service advisor was very good with handling my service. If you are not in a rush, try to avoid going on a Friday because there will be a long line at the service dept. More

Outstanding service! Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. Everyone at this dealership is friendly, knowledgeable, and helpful. I appreciate all of the updates and assistance. More

I would say that the main reason we left the dealership with a car that day was due to Bill's laidback and not pushy attitude! He carried himself with grace, calm thought the whole transaction - very pleas with a car that day was due to Bill's laidback and not pushy attitude! He carried himself with grace, calm thought the whole transaction - very pleasant to deal with! More

The staffs are all professional, knowledgeable and very polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. polite and helpful all so take care of the customers in a very friendly manner. I am very happy to have Mercede. More

Good the sales team explained and guided with good amount of patience. The team also helped us with the financing. But after sales experience is not very good as the team seems to be quite laid back after th of patience. The team also helped us with the financing. But after sales experience is not very good as the team seems to be quite laid back after the selling process More

Sales rep was fast talking and intent on the upsell, then was not able to explain reason behind recent three year gap in CarFax service records for selected car. In his followup email, he was curt even rude was not able to explain reason behind recent three year gap in CarFax service records for selected car. In his followup email, he was curt even rude when asked for correct owners manual (one provided was for different model). His reply was what you got is it, go online if you want the correct car model manual. Professionalism declined after cash was paid for car, transaction complete. Very transactional, not relationship focused, even as we are 4 time Mercedes purchasers. More

Great experience every time I visit the dealership. Great people. Great service and Great experience! Great people. Great service and Great experience! More