Mercedes-Benz of Stevens Creek

New car, 75 miles and the check engine light now has come on and you cannot see me for 2 weeks? on and you cannot see me for 2 weeks? More

Overall great service, Vincent H. my advisor was awesome and very helpful explaining the entire process. my advisor was awesome and very helpful explaining the entire process. More

Things have changed. This new generation of staff Have no regard to customer service. No since of urgency. If they got paid for smiles, they would be totally broke. It’s This new generation of staff Have no regard to customer service. No since of urgency. If they got paid for smiles, they would be totally broke. It’s sad that the name Mercedes Benz is so under represented here. The name itself wreaks class & respect. Not here. Retraining needs to happen soon. Emphasis on respect, customer service and just say hello when you see people on the property. A smile is free. A smile could be a determining factor of someone buying a car or not. They don’t know who is a “ stakeholder” or not. The name MERCEDES BENZ!!!! Should mean something to everyone that works there. More

Service cost was competitive. Loaner car was provided. Service advisor Ethan is always very nice and helpful Loaner car was provided. Service advisor Ethan is always very nice and helpful More

This was one of my better car purchasing experiences, and I would estimate I've done it about 20 times. The used car pricing is upfront with no add-ons or fees. The trade assessment was fair. A brief warrant I would estimate I've done it about 20 times. The used car pricing is upfront with no add-ons or fees. The trade assessment was fair. A brief warranty was included. There's even a return policy. Raymond was excellent and attended to us even though the place was crazy busy. (Tip : maybe show up early Sunday if weekends are your only option. Saturday midday appears to be prime time.) The whole process was respectful of my time. The deal progressed smoothly without terribly long waits. We enjoyed working with Dominick on the documentation as well. The car was detailed, which isn't always the case on used. There were no surprises with the deal or the vehicle. And after 3 days to think it over, I don't feel I got spanked in any way. More

Great job in my car always on time and clean ready to go thanks John thanks John More

Service is always easy at this dealer. The drop off and pickup experience is very simple and the service has always been communicated very well. The drop off and pickup experience is very simple and the service has always been communicated very well. More

Exceptional service and very helpful and friendly customer support! I took my car in for a vehicle inspection, which turned out to be a complementary service, which I wasn’t expecting. Wouldn’t take customer support! I took my car in for a vehicle inspection, which turned out to be a complementary service, which I wasn’t expecting. Wouldn’t take my car anywhere else. More

Erica helps me to fix the problem in proper price and help to arrange the service for me during the car under fixing for 2 weeks. help to arrange the service for me during the car under fixing for 2 weeks. More

Advisor Ethan has been amazing to work with over the last 2 years. He provides frequent updates on the progress of repairs, and cost changes, and is quite knowledgeable about my vehicle. I appreciate his 2 years. He provides frequent updates on the progress of repairs, and cost changes, and is quite knowledgeable about my vehicle. I appreciate his attention to details. More