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Mercedes-Benz of Stevens Creek

San Jose, CA

Overview
Reviews
Vehicles
4.4
918 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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4500 Stevens Creek Boulevard

San Jose, CA

95129

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Showing 918 reviews

June 11, 2023

My service experience was excellent! Erica fast tracked my service in order to have my car ready by that same afternoon, making it super convenient and less stressful for me. 5 stars all More

by mspaizman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Flores
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Jun 14, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 09, 2023

Very attentive team helped me purchuse the car I came in to see, thank you More

by keith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
luis herrera
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Jun 14, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Keith, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.

June 08, 2023

I had to recall service for my SUV. This was done quickly in just a few hours. TJ was very kind and explain during the service process and it was a pleasant experience. Thank you. More

by Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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Jun 12, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 07, 2023

- The loaner car was dirty - Our car wasn't cleaned after a major service - The device that was suppose to be installed to keep the batter charged wasn't installed It's hard to find an appointment T More

by ck6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica
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Jun 11, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

June 07, 2023

I didn’t like the fact that what I was quoted on price was less then what I ended up paying. The way the service B was explained to me was that the brake service is usually done at the same time but not i More

by Conrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
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Jun 11, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Conrad, we are deeply disappointed by your experience at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.

June 05, 2023

Cody was amazing! Team work with others was timely and thorough. Expertise of the vehicle was detailed and follow up excellent! More

by brandall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Blanchard
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Jun 08, 2023 -

Mercedes-Benz of Stevens Creek responded

Hi Brandall, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 03, 2023

Overall very good experience. Only thing to complaint is that they ran out of loaner car. More

by fanyu41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Ho
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Jun 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, we appreciate you taking the time to leave us this feedback. If you need more help, our team is available to talk -- safe travels!

June 02, 2023

Everybody at the dealership was kind and tried to help customers. It is the largest dealership in Norther California, so wide range of options to choose from in inventory. Exceptionally pleasant experienc More

by yakaneko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Estelia Muniz
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Jun 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 02, 2023

Everyone at the dealership is friendly. Problem got resolved very fast. Happy with the experience. More

by Jody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(Can’t remember)
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Jun 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello Jody, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 02, 2023

The sales person was extremely helpful and very knowledgeable. We were not familiar with the latest models and he was able to help us find the best deal that also met all of our needs More

by JM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven
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Jun 06, 2023 -

Mercedes-Benz of Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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