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Mercedes-Benz of Stevens Creek
San Jose, CA
917 Reviews
Mercedes-Benz of Stevens Creek is your local source for all new and pre-owned Mercedes-Benz models in the Silicon Valley area. Located on the west side of San Jose and just 10 minutes from downtown, our showroom is only a few blocks from the 280 on Stevens Creek Boulevard. With an expansive inventory of both new and pre-owned Mercedes-Benz vehicles for sale, and a large selection of other premium pre-owned cars for sale, we are sure to have the perfect new or pre-owned vehicle for you! Check out our website today, or visit our showroom in San Jose to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 917 reviews
September 29, 2023
Was being bounced between personnels. Minimum response to questions. Sometimes giving wrong information or do not know the answer. Persons not available at times of appointments. Worst ex Minimum response to questions. Sometimes giving wrong information or do not know the answer. Persons not available at times of appointments. Worst experience with auto dealer sales department. I have to stand in front of teller counter talking over financial options, while the one on the the other side was looking at two monitors. I am sorry, I’ll not get a from them if they paid me to. More
by DavidF
Employees Worked With
Too many but none stands out.
September 28, 2023
Avoid! ! If you will be foolish enough and proceed with your expensive purchase your quality services you will expect will be not met . In this dealership y ! If you will be foolish enough and proceed with your expensive purchase your quality services you will expect will be not met . In this dealership you will experience what is mean to be be brush away , ignored, not respected. You will have wait more than three weeks to schedule repair visits. You will be avoid sometime your issues will not be resolved . Just that simple, if you need service, fixed recalls and just need basics loaner car yo will not get it!! I believe you should not buy Mercedes Benz made in USA (if you wish to avoid unpleasant experience and headaches ). More
by Mislead
Employees Worked With
Ethan/ manager
September 22, 2023
Excellent service provider with good communication skills development. Take notes and helps one to understand what it will take to complete the job. development. Take notes and helps one to understand what it will take to complete the job. More
by Nascar
Employees Worked With
Ellen lance
September 18, 2023
Excellent customer service. I was happy with my purchase. James Duff, service advisor is great to work with. He communicates his updates via text and phone call. I was happy with my purchase. James Duff, service advisor is great to work with. He communicates his updates via text and phone call. More
by Dmariano
Employees Worked With
Masi, Raymond and Marvin
September 16, 2023
Very good customer service overall. Both service advisor and the loaner person gave us a car we are interested in buying in the future. Both service advisor and the loaner person gave us a car we are interested in buying in the future. More
by mcjb
Employees Worked With
John Stansberry
