Mercedes-Benz of St. Paul

Kim Sanchez provided great service. It's good to see that Mercedes is starting to embrace diversity. It was good to see a female and a person of color in a highly visible service role. It's good to see that Mercedes is starting to embrace diversity. It was good to see a female and a person of color in a highly visible service role. Ms. Sanchez provided great customer service. Thank you. More

Great customer service - the service advisor was pleasant, knew her stuff, kept me informed throughout the entire process. Work professionally done - my first service experience. Very pleased pleasant, knew her stuff, kept me informed throughout the entire process. Work professionally done - my first service experience. Very pleased More

Very great-full for the service and transparency provided to me by Tony Stoehr, of the Service Department on my emergency, visit while visiting Minnesota. to me by Tony Stoehr, of the Service Department on my emergency, visit while visiting Minnesota. More

To me they seem to be a little pricey, but you can relay on their work along with the quality of it... I’ve had a lot of repair work done here and always satisfied with it. 🤠 on their work along with the quality of it... I’ve had a lot of repair work done here and always satisfied with it. 🤠 More

Fix your recall for $159/hr About a year ago I was shopping around for a Mercedes and had what I'd call a 3/5 experience with the sales rep, who was being pushy on a vehicle with About a year ago I was shopping around for a Mercedes and had what I'd call a 3/5 experience with the sales rep, who was being pushy on a vehicle with some easily identified issues... needless to say, I went elsewhere. Now with just over a year on a Mercedes I bought elsewhere, I brought the car in for an "Urgent and Life-Saving Recall" to the airbag system, which is widely known to behave like an exploding grenade during accidents. Shortly after bringing in the car, I was told they'd need to work on the vehicle and I'd be paying $159/hr until they could "diagnose" the issue alongside a $10,000 bill for pending service charges. I think it's complete garbage that a recall, especially one so important, would be secondary to my ability to pay $10,000+ for service to my car. $159/hr just to figure out whether or not they could execute the recall? And no mention whether I'd be paying extra for the "fix" to whatever the "diagnosis" found, but I would expect as much. After trying to get an appointment for 6 weeks at this dealership, it seems I'll be risking my life until I can find a place to get this recall serviced without taking an arm and leg. More

They are very professional and helpful. I appreciate their attention to detail and also the speediness of their work. They’re in the process of building a new facility. It’ll be fabulous. their attention to detail and also the speediness of their work. They’re in the process of building a new facility. It’ll be fabulous. More

We came in for a service. Kim Sanchez explained and provided us with all the information we needed from start to finish. Her passion and excellent customer service skills helped us to understand what o provided us with all the information we needed from start to finish. Her passion and excellent customer service skills helped us to understand what our vehicle needed now and in the future. More

They got the job done! Great guys to work with...I felt totally comfortable they would find the right car for me and they did! totally comfortable they would find the right car for me and they did! More

The worst service department ever. Even when my brakes were in great shape I was given wrong readings and after I got on a call with Mercedes Benz North America and explained them the service department s were in great shape I was given wrong readings and after I got on a call with Mercedes Benz North America and explained them the service department said the brakes are okay it was all a misunderstanding. Their service manager Shawn is rude and horrible as a service manager he does not want to listen when the customer explains the problem. Even after the evidence of the problem was provided he refused it and my car wasn’t fixed. I always felt uncomfortable as a customer there. Please avoid going there for your vehicle. Rather go to Mercedes Benz of Rochester MN. They treat their customers well. More

I went to get my brakes changed. I requested a wash and wiper fluid and the girl said she will do it but when I got my car they didn’t wash it or fill the wiper fluid. Brakes were changed. Overall I will wiper fluid and the girl said she will do it but when I got my car they didn’t wash it or fill the wiper fluid. Brakes were changed. Overall I will give good but not exceptional. More