Mercedes-Benz of St. Paul

I had a bad customer experience. Brought my car for oil change. I was there for over 1 hour and 30 minutes. My advisor didn’t check on me. After sitting there for long time without knowing what was going o change. I was there for over 1 hour and 30 minutes. My advisor didn’t check on me. After sitting there for long time without knowing what was going on. I had to request to see him. He didn’t even apologize he told me they are doing the oil change and replacing a recall part on svu without informing in first place. More

Service As always, in my experience, the service was accommodating & courteously. The repair was completed professionally in a timely manner. The Blind Spot A As always, in my experience, the service was accommodating & courteously. The repair was completed professionally in a timely manner. The Blind Spot Assist is now working perfectly. More

We were taken care of by the service manager. He was very attentive and made sure we were satisfied by calling me the next day. very attentive and made sure we were satisfied by calling me the next day. More

Service was fine. The car was never washed. Also the invoice mentioned there was a video that was made regarding car condition and that was sent to me, I never received it. invoice mentioned there was a video that was made regarding car condition and that was sent to me, I never received it. More

Kim Sanchez provided great service. It's good to see that Mercedes is starting to embrace diversity. It was good to see a female and a person of color in a highly visible service role. It's good to see that Mercedes is starting to embrace diversity. It was good to see a female and a person of color in a highly visible service role. Ms. Sanchez provided great customer service. Thank you. More

Great customer service - the service advisor was pleasant, knew her stuff, kept me informed throughout the entire process. Work professionally done - my first service experience. Very pleased pleasant, knew her stuff, kept me informed throughout the entire process. Work professionally done - my first service experience. Very pleased More

Very great-full for the service and transparency provided to me by Tony Stoehr, of the Service Department on my emergency, visit while visiting Minnesota. to me by Tony Stoehr, of the Service Department on my emergency, visit while visiting Minnesota. More

To me they seem to be a little pricey, but you can relay on their work along with the quality of it... I’ve had a lot of repair work done here and always satisfied with it. 🤠 on their work along with the quality of it... I’ve had a lot of repair work done here and always satisfied with it. 🤠 More

Fix your recall for $159/hr About a year ago I was shopping around for a Mercedes and had what I'd call a 3/5 experience with the sales rep, who was being pushy on a vehicle with About a year ago I was shopping around for a Mercedes and had what I'd call a 3/5 experience with the sales rep, who was being pushy on a vehicle with some easily identified issues... needless to say, I went elsewhere. Now with just over a year on a Mercedes I bought elsewhere, I brought the car in for an "Urgent and Life-Saving Recall" to the airbag system, which is widely known to behave like an exploding grenade during accidents. Shortly after bringing in the car, I was told they'd need to work on the vehicle and I'd be paying $159/hr until they could "diagnose" the issue alongside a $10,000 bill for pending service charges. I think it's complete garbage that a recall, especially one so important, would be secondary to my ability to pay $10,000+ for service to my car. $159/hr just to figure out whether or not they could execute the recall? And no mention whether I'd be paying extra for the "fix" to whatever the "diagnosis" found, but I would expect as much. After trying to get an appointment for 6 weeks at this dealership, it seems I'll be risking my life until I can find a place to get this recall serviced without taking an arm and leg. More

They are very professional and helpful. I appreciate their attention to detail and also the speediness of their work. They’re in the process of building a new facility. It’ll be fabulous. their attention to detail and also the speediness of their work. They’re in the process of building a new facility. It’ll be fabulous. More