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Mercedes-Benz of St. Paul

Maplewood, MN

4.6
282 Reviews

2780 Maplewood Dr

Maplewood, MN

55109

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Showing 282 reviews

February 16, 2021

We always have a great experience at Mercedes Benz of St. Paul. Kim Sanchez, service advisor, is always extremely helpful and a delight to work with. More

by Benzguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Sanchez
February 03, 2021

I always receive excellent service from Kim and Maplewood Mercedes. They focus on doing the best job possible and my regular maintenance is better priced than other dealerships I have dealt with. I have re More

by Rocky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim, Mike Jensen
January 26, 2021

Tony in the service department did a great job. He kept us up to date on the progress of our service and we were very well treated. More

by Dgaddie17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Stoehr
January 22, 2021

I came from Chicago to pick up my new vehicle from Mercedes-Benz of St. Paul, Matt was who I dealt with, great guy to deal with, he made the whole process simple and quick, from getting a good deal to More

by mywaxpax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Caswell
January 20, 2021

Our experience from the time we walked into the dealership until we drove out was professional and courteous. Our salesman, Casey O’Connor, was knowledgeable and excellent in assisting us. The ma More

by Fox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey O’Connor, Joel Karnitz and Chris Swanson.
January 12, 2021

Mercedes Benz of St Paul is a fantastic dealership. The service department is outstanding. They always provide great personal service for you and your vehicle. More

by djkmulder@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Tony and Kim, Mike Jensen
Jan 13, 2021 -

Mercedes-Benz of St. Paul responded

Appreciate your business and the excellent review!

January 07, 2021

Outstanding service. I was treated like family. Tony has excellent people skills plus problem solving. It is nice to know that everything is done to make sure car is safe. More

by JoJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Stoehr and Rob Hocburg in past. Outstanding!
Jan 13, 2021 -

Mercedes-Benz of St. Paul responded

Glad everything went as well as we would all expect JoJo! Thanks for the excellent review and recommendation.

January 05, 2021

Worst service ever, diagnosed the problem completely wrong, was told I needed 3k in parts, just needed one module to be plugged back in and re-flash the other module. spoke to service manager about th More

by tjfrosch66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Jensen
Jan 13, 2021 -

Mercedes-Benz of St. Paul responded

We apologize that your experience with us didn't meet your expectations . We would be happy to review your unique repair situation if you wish to bring your vehicle back in to discuss a different resolution.

Jan 13, 2021 -

tjfrosch66 responded

I spoke to your service manager, told me he would call me back and never did. the car has already been fixed the $2000 command module just was unplugged, the door module just needed to be re flashed like I requested when I brought it to you. clearly you want to replace parts not diagnose a problem and fix it.

December 25, 2020

Great customer service and very efficient. Kim was great to work with. For larger repairs and multiple items it would be great to see further discounts on service. Overall cost was expensive. More

by kurtlippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Sanchez
Dec 28, 2020 -

Mercedes-Benz of St. Paul responded

Glad you found our service efficient and the customer service to be excellent. We appreciate your business, the great review and the feedback. Best, Mike Jensen General Manager

December 18, 2020

The sales rep was awesome in his transaction with me. He knows the job and his reception was indeed excellent. I love his sales skill. More

by jamek01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Clark.
Dec 21, 2020 -

Mercedes-Benz of St. Paul responded

Glad your experience was "awesome" We appreciate your business as well as the terrific review. Enjoy your new vehicle!

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