Mercedes-Benz of St. Charles - Service Center

My car need same work and oil change . Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for soooo long and don't do everything .!!!!! I pick yup car and I hope another dealer can do a better job. Stay away from this place !!!!!!!!!! More

Great service department with an outstanding staff. Love working with Dean. He is knowledgeable and always has a smile on his face. Love working with Dean. He is knowledgeable and always has a smile on his face. More

Thorough diagnostic procedures and quality repair combined with the service advisor Mark's communication kept me informed. Excellent service experience. combined with the service advisor Mark's communication kept me informed. Excellent service experience. More

Overall good service maybe improving the waiting time for an advisor will be gladly appreciated an advisor will be gladly appreciated More

Great service, as always! Very thorough and my car came back clean as well. I appreciate the attention to detail with things going on with my car. back clean as well. I appreciate the attention to detail with things going on with my car. More

Excellent Customer service. Mark Matuszewski is always very helpful when we bring our Mercedes Sprinter in. very helpful when we bring our Mercedes Sprinter in. More

Appointment was on time, loaner was ready and waiting and all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. More

Everyone was helpful and the service was done promptly. Marc was very knowledgeable. I’ll certainly be back if I ever need anything. Marc was very knowledgeable. I’ll certainly be back if I ever need anything. More

Fast, friendly service for my ML450. Sensitive to my needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan. needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan. More

The usual professional service and efficiency we've come to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return. to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return. More