Mercedes-Benz of St. Charles - Service Center

Answer the Phone! Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back. Once I finally got someone on the phone the experience was good. Service never seems to answer, put on hold too often, no option to get a call back. More

Great folks. Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer th Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right. More

Great service, extremely,extremely polite and kind service Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. Everyone was aiming to please and be helpful! Great service as well of course on my vehicle. Timely service and free loaner are added perks. More

Top Rate Service Bill was so patient and explained everything. Not only did i have questions but my husband did as well. since this was my first annual service visit, Bill was so patient and explained everything. Not only did i have questions but my husband did as well. since this was my first annual service visit, he even spoke with my husband over the phone to make sure everyone was comfortable and happy. everyone i encountered was so friendly and polite. A very enjoyable experience. More

Absolutely Horrendous Experience. Snobby and rude place! Obviously this dealership doesn't need their customers! Rude and dismissive Sales people, seriously poor service people and when it comes to building Obviously this dealership doesn't need their customers! Rude and dismissive Sales people, seriously poor service people and when it comes to building trust with a customer they are pathetic! When we were first shopping for a car in 2018 the sales people were so rude I was definitely not going to spend my money there. 6 months later we ended up buying our first AMG from a different place. We then decided to give this dealership a second chance since they are literally 7 min from our house. We bought into a $6000 winter/summer tire storage deal. When I came in 2 months later with a nail in my tire the service guy is showing me the door to take it to Discount Tire instead. Really, take your $150,000 car to discount tire? So much for service! The final nail in the coffin was when their porter brings me a loaner car to change the winter tires and pulls out on a 35mph road in sports mode punching it to 55 and jamming the breaks so the motor sputters in front of my doorstep. Really?? We didn't buy this expensive car so every come by guy that works there can abuse it!! I think this place needs a reality check!! A. Not every customer walks in with a suit and Gucci bag. B. Customers don't like their cars ABUSED!! Mercedes in Germany, please take notice! This dealership gives your brand a bad rep!! Future customers: Take your well earned money and spend it in a place that appreciates you!! You guys lost one customer today, and our three teenagers most definitely will not get a Mercedes! More

Efficient and attentive The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify for. Brad the service writer worked with me on discounted price anyway. Because the time allotted was longer than I expected I was offered a loner. More

Great service and friendly peole They are always on time, return your car clean and neat, the service is great and lovely and friendly people. Mark Matuszewski does an extra mile all They are always on time, return your car clean and neat, the service is great and lovely and friendly people. Mark Matuszewski does an extra mile all the time. Fully recommend. More

Excellent attention to detail Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an issued had been found and then resolved. More

Check engine light came on Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experien Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experiences surpassing expectations More

Sprinter oil change Awesome job and no delays . Mark is great. The work was done professionally . It is hard to find a dealership that works on our navion rv. Awesome job and no delays . Mark is great. The work was done professionally . It is hard to find a dealership that works on our navion rv. More