Mercedes-Benz of St. Charles

Simply the Best St. Charles Mercedes-Benz took the pain out of shopping for new cars it was an enjoyable experience and everyone there was outstanding! I purchased a St. Charles Mercedes-Benz took the pain out of shopping for new cars it was an enjoyable experience and everyone there was outstanding! I purchased an Certified pre-owned ML 350 from Joel May and it has exceeded my expectations. Mr. May was very professional, with a excellent support staff that was FIRST CLASS, Mr. Scott Anderson's review of all the bells and whistles was superior to anything I could imagine, he was excellent! SIMPLY THE BEST, WOULD SUM IT UP! More

Outstanding Service Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and call Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and called me to let me know it was done and followed up to ensure I was happy. And he made sure to have my car nice and clean for me when I picked it up...something I appreciate! He is always upbeat and professional, and a positive reflection on MB! More

Great internet purchase experience ! Carol and Zach were great to deal with. I called about a CPO ML350 from almost 600 miles away. They answered any and all questions timely, sent photos Carol and Zach were great to deal with. I called about a CPO ML350 from almost 600 miles away. They answered any and all questions timely, sent photos, and made the transaction very smooth. I flew up, they picked me up at the airport, and we went over the car and the transaction. A pleasure to work with. Signed papers and drove home that evening. ML is exactly as they said. Highly recommend them for local or Internet sales. Good people. More

Great service experience Stopped in for regular service on my GL550. Erv always expedites, gets me out of there quickly, gives me necessary updates & gets it done sooner than Stopped in for regular service on my GL550. Erv always expedites, gets me out of there quickly, gives me necessary updates & gets it done sooner than promised! More

great purchase experience I had a great experience with my recent purchase at this dealership. My salesman, Wayne, was professional and hepful. Best of all there were no surpri I had a great experience with my recent purchase at this dealership. My salesman, Wayne, was professional and hepful. Best of all there were no surprises. I would not hesitate to recomend St Charles Mercedes to my friends. More

Thoughtful Requested a car for loaner - weather was frigid and VERY windy. Erv pulled up in a C class vehicle and, upon consideration of my height and the horre Requested a car for loaner - weather was frigid and VERY windy. Erv pulled up in a C class vehicle and, upon consideration of my height and the horrendous weather, asked if I'd be ok in it. I didn't think I would and he changed it to the large SUV. Felt very safe driving the loaner while waiting for my vehicle to be serviced. That small yet thoughtful question from Erv made my day! Of course, my own car, after being serviced, is good to go for another year. More

Positive Service Experience I had a check engine indicator light come on and the service department took me in on a Saturday morning with no appointment. The technician did all I had a check engine indicator light come on and the service department took me in on a Saturday morning with no appointment. The technician did all of the diagnostics and found everything to be normal, so he cleared the code. He then explained to me what he had done and said that if the light should come on again to bring the car back in for further evaluation. Very efficient service and a positive experience. More