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Mercedes-Benz of St. Charles
St. Charles, IL
329 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 329 reviews
January 09, 2019
Easy to work with, had a loaner at the ready! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! More
by tkveton
Employees Worked With
November 15, 2018
Quick stop in for repair on my fuel door Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it and got everything done on the spot while I waited. That was wonderful saving me time and an extra trip! He is all about service and fixing problems! More
by Mrs E
Employees Worked With
Steve Heinking
November 14, 2018
Great work at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure More
by Mtpklp
Employees Worked With
Ron , Steve Heinking
October 08, 2018
Overcharge Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on p Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on parts pricing on cars in the shop only. For sprinter vans they usually sell there DPF a little to high and they usually keep the core with them so they can return to MercedesBenz and get credit back for them not the customer. Smart cars are the worst because this location is one of the only few left in Illinois still providing services to this vehicles. Just because there always nice to you don't mean they can't rip you off. More
by patricia34
Employees Worked With
Other Employees :
Tony Clarke (parts) Overcharges vehicles in shop, Steve Heinking
October 02, 2018
Service Great service from Dean he is very knowledgeable and friendly. I enjoy dealing with him when my needs service. I would recommend this dealership to Great service from Dean he is very knowledgeable and friendly. I enjoy dealing with him when my needs service. I would recommend this dealership to others. More
by DG
Employees Worked With
October 02, 2018
Great service and friendly people Great customer orientation, the service was done one time and fantastic job done by Mark Matuszewski . Great at follow up as well. I'm extremely happy Great customer orientation, the service was done one time and fantastic job done by Mark Matuszewski . Great at follow up as well. I'm extremely happy with that dealership. More
by Mauro P Trevisani
September 14, 2018
Excellent service per usual The staff at the St Charles dealership is always accommodating and a pleasure to work with. It’s never a hassle to have my car serviced! I highly reco The staff at the St Charles dealership is always accommodating and a pleasure to work with. It’s never a hassle to have my car serviced! I highly recommend this dealership and will continue to buy our cars from here because of the high standards the uphold More
by Jackeb7
Employees Worked With
Bill and the service people and car valets
August 14, 2018
Service and Purchase Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!! More
by Bob
Employees Worked With
Other Employees :
Graham Swidenbank, Steve Heinking
August 10, 2018
Great service From the purchase with Lou Scaramuzzo to the special pick up & delivery service we couldn’t be happier and highly recommend Mercedes of St Charles! From the purchase with Lou Scaramuzzo to the special pick up & delivery service we couldn’t be happier and highly recommend Mercedes of St Charles! More
by Jo- nonnie
Employees Worked With
Lou Scaramuzzo
August 03, 2018
Maintenance & Repair As always I have a good experience with services department. Always a professional demeanor along with a family approach to advising solutions to the As always I have a good experience with services department. Always a professional demeanor along with a family approach to advising solutions to the maintenance issues. More
by Jberbeka
Employees Worked With
