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Mercedes-Benz of St. Charles
St. Charles, IL
335 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 335 reviews
March 31, 2019
I will never shop here again! I attempted to buy a new GLA from Mercedes Benz of St. Charles. Worst buying experience ever. This is my second attempt at buying a car from them. Fir I attempted to buy a new GLA from Mercedes Benz of St. Charles. Worst buying experience ever. This is my second attempt at buying a car from them. First time was a couple years ago and I couldn't even get a salesperson to acknowledge me. That time I went to Motorwerks in Hoffman Estates and we drove away in a car in less than an hour. In our most recent visit, we were once again treated like our business didn't matter. We were treated rudely and without regard. We left there, proceeded to MW of Barrington and bought a car there without the drama. I absolutely recommend that you stay away from this dealership. There are plenty other places to shop where the staff will treat you as a valued customer. Even though this dealership is just a couple miles from my house, I won't even stop there for an oil change. More
by w.s.
March 30, 2019
Great service and friendly peole They are always on time, return your car clean and neat, the service is great and lovely and friendly people. Mark Matuszewski does an extra mile all They are always on time, return your car clean and neat, the service is great and lovely and friendly people. Mark Matuszewski does an extra mile all the time. Fully recommend. More
by Mauro P Trevisani
Employees Worked With
March 27, 2019
Excellent attention to detail Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an issued had been found and then resolved. More
by M
Employees Worked With
March 15, 2019
Check engine light came on Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experien Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experiences surpassing expectations More
by Suzy
March 06, 2019
Sprinter oil change Awesome job and no delays . Mark is great. The work was done professionally . It is hard to find a dealership that works on our navion rv. Awesome job and no delays . Mark is great. The work was done professionally . It is hard to find a dealership that works on our navion rv. More
by Gb
Employees Worked With
January 26, 2019
The best! St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous en St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous environment! I will never go anywhere else! More
by Str888oop
Employees Worked With
Other Employees :
Dave and all the other people o. Service sept., Julianne Salomon
January 09, 2019
Easy to work with, had a loaner at the ready! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! More
by tkveton
Employees Worked With
November 15, 2018
Quick stop in for repair on my fuel door Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it and got everything done on the spot while I waited. That was wonderful saving me time and an extra trip! He is all about service and fixing problems! More
by Mrs E
Employees Worked With
Steve Heinking
November 14, 2018
Great work at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure More
by Mtpklp
Employees Worked With
Ron , Steve Heinking
October 08, 2018
Overcharge Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on p Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on parts pricing on cars in the shop only. For sprinter vans they usually sell there DPF a little to high and they usually keep the core with them so they can return to MercedesBenz and get credit back for them not the customer. Smart cars are the worst because this location is one of the only few left in Illinois still providing services to this vehicles. Just because there always nice to you don't mean they can't rip you off. More
by patricia34
Employees Worked With
Other Employees :
Tony Clarke (parts) Overcharges vehicles in shop, Steve Heinking
