Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of St. Charles
St. Charles, IL
325 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 325 reviews
February 07, 2020
Quaint/ professional True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel lik True professionals! Treated with a genuine smile and the GM Craig is top notch. They love their product. It is unlike other dealerships that feel like a circus, the dealership has a calm atmosphere. Highly recommend! I had to turn my lease in and Craig took excellent care of me :) More
by Crjc410
Employees Worked With
Helpful February 05, 2020
Fantastic Dealership - Great Service Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the Everyone at the Dealership that we dealt with were fantastic. I would recommend this dealership to anyone looking for a Mercedes. Thank you for the great service! Kelly More
by rkssales1
January 18, 2020
Great service Dept. Quick and accommodating! Mark in service is always friendly quick and helpful! They are on top of things like recalls and future service needs! service is always friendly quick and helpful! They are on top of things like recalls and future service needs! More
by ehaneberg
Employees Worked With
January 12, 2020
Easy in. Easy out. Repairs completed same day with no charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. charge transportation provided. Fits Mercedes image of second to none. Well done Service at Mercedes of Saint Charles. More
by maxj6
Employees Worked With
December 20, 2019
All good Sure wish a $625 trans fluid change included a flush instead of a pan drop & filter change as most of the fluid is in the torque converter Sure wish a $625 trans fluid change included a flush instead of a pan drop & filter change as most of the fluid is in the torque converter More
by jim
December 01, 2019
Best ever car buying experience! I recently purchased a car at Mercedes Benz of St. Charles and had the best car buying experience imaginable. My sales consultant, Andrew Sofiakis, wa I recently purchased a car at Mercedes Benz of St. Charles and had the best car buying experience imaginable. My sales consultant, Andrew Sofiakis, was professional and personable. He worked diligently to find me exactly what I was looking for and closing on the purchase was seamless. Andrew also took the time to thoroughly go over my new cars features, ensuring that I was comfortable with it’s functions before leaving the dealership. If you’re contemplating the purchase of a car, I highly recommend Andrew Sofiakis at Mercedes Benz of St. Charles. More
by CPeters
Employees Worked With
November 14, 2019
They always take care of all my automotive needs anytime my car needs any type of service. My sales technician, Dean Pontrelli is outstandingly great my car needs any type of service. My sales technician, Dean Pontrelli is outstandingly great More
by David Hochberg
November 06, 2019
Dean is the best. Thank you for the extra attention and clear communication. Happy with MB of St Charles as always. Thank you very much clear communication. Happy with MB of St Charles as always. Thank you very much More
by Tonythetiger
Employees Worked With
November 06, 2019
The dealership is only as good as the people in it, if you don’t have the right people in the right place the dealership is worthless. The people I was dealing with were excellent they met all my expectat you don’t have the right people in the right place the dealership is worthless. The people I was dealing with were excellent they met all my expectations plus. The job is well done. More
by Michael
September 27, 2019
Service B Maintenance Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service per Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service person for years and it is Always a pleasure to work with him! More
by Rhardy2
Employees Worked With
