Mercedes-Benz of Springfield

If I could give negative zero stars I would. I have filed a police report for fraud and identity theft. This "dealership" stole my identity and filled out 2 credit applications and had 2 hard c I have filed a police report for fraud and identity theft. This "dealership" stole my identity and filled out 2 credit applications and had 2 hard credit pulls on my credit without my authorization or permission. AND dared to fill out a fake credit application and send it to Mercedes Benz Financial I never filled out a credit application at this dealership, and now have to work to repair the damage done to my credit. They lied and tried to gaslight me into believing that my bank made the first pull while hiding the second pull. The owners of this dealership are complicit in the corruption and fraud as well. They have been copied in on every communication that I shared with the Management there and have had no response. I sought a resolution but the arrogance and seemingly routineness of fraud there has given them a sense of omnipotence. Avoid this place if you seek to buy a vehicle - they are dishonest and will forge your signature on documents as they did to me. There are entities out there to help consumers with such fraud, The FTC, and the AG are good resources, and remember to file a police report as I have. Please pursue any error on your paperwork that is met with excuses there. The greed and nefariousness are boundless and West Springfield Mercedes Benz chose the wrong person here. I will uncover every stone to reveal the complacency of fraud there, It's not business, it's personal. My unfortunate experience is a lesson to everyone, West Springfield Mercedes Benz are dishonest, conniving liars, forgers, and fraudsters and I will not rest until I am satisfied with them stealing my identity and using it for their gain. This is illegal and resolving this is my top priority. More

Cierra and Riccardo were great. Couldn't make the deal work but I would buy from them. Couldn't make the deal work but I would buy from them. More

If you’d like to get your time waisted this is the spot to go to 1 and a half weeks going back and forth with kal then a week of no response once i got in touch with Sam the Gm they spiked price up by $17, to go to 1 and a half weeks going back and forth with kal then a week of no response once i got in touch with Sam the Gm they spiked price up by $17,500.00 More

The facility is excellent. My Salesperson was very professional. He took the time to make sure that I received my vehicle when promised. The 2020 BMW 330XI is fantastic. I woul My Salesperson was very professional. He took the time to make sure that I received my vehicle when promised. The 2020 BMW 330XI is fantastic. I would recommend Jack McDevitt and Mercedes of Springfield to anyone looking for quality sales service. More

Hello , I had such a positive experience with Mercedes Benz of Springfield. I bought a 2020 GLB white . My sales person. Was Jack McDevitt. He was so knowledgeable about all the vehicles. I was trying to Benz of Springfield. I bought a 2020 GLB white . My sales person. Was Jack McDevitt. He was so knowledgeable about all the vehicles. I was trying to decide between the GLA or GLC . He was so kind and patient and made it easy to decide . I live in Rhode Island , so he brought it down for me after I purchased it. Also he took care of fixing the back middle seatbelt after .. I would definitely recommend this dealership, it was with worth the hour and a half ride from Cranston RI . I will recommend Mercedes of Springfield of Mercedes to all of my friends and will be contacting Jack in the near future about a car for my daughter. More

Must see Jonathan Potter, made my early lease-return easy and my new car purchase smooth! Only trust him when purchasing a Mercedes, quick communication, honest, and upright with no promises. Gets the job do and my new car purchase smooth! Only trust him when purchasing a Mercedes, quick communication, honest, and upright with no promises. Gets the job done quickly and makes sure you get what you want if possible! More

Diane Delinger was great! Always willing to help with my cracked rim and working through the reimbursement process and keeping me updated consistently. Always willing to help with my cracked rim and working through the reimbursement process and keeping me updated consistently. More

Dave was extremely helpful with the purchase of my new vehicle, I would definitely buy a car again from him, he made this a very pleasant experience. vehicle, I would definitely buy a car again from him, he made this a very pleasant experience. More

I just leased my first Mercedes and the staff was amazing. Jarrod Blache was very courteous, patient and understanding of my needs. Would definitely recommend working with them and hope to do more bu amazing. Jarrod Blache was very courteous, patient and understanding of my needs. Would definitely recommend working with them and hope to do more business in the future. More