Mercedes-Benz of Southampton
Southampton, NY
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145 Reviews of Mercedes-Benz of Southampton
If this comedy of errors wasn't real it might be funny. Never have I experienced such incompetence. The service department failed to meet a single promised deadline. Moreover, twice we were told the car was Never have I experienced such incompetence. The service department failed to meet a single promised deadline. Moreover, twice we were told the car was ready for pickup only for the car to not even have been worked on. The second time we were told the car keys would be with the sales department on Easter Sunday after 11am. We arrived at 11:30am only to find the entire dealership closed. Unbelievable ! Never again. More
Excellent Experience, Excellent Service & Sales! What a great experience. Such a great sales and service staff! Andy Byers was such a pleasure to work with. He and his team took great care of me and What a great experience. Such a great sales and service staff! Andy Byers was such a pleasure to work with. He and his team took great care of me and my car! More
Gary helped me on the phone look up my VIN and tell me about the tire and wheel insurance that was purchased at another dealer! Very helpful to say the least and I on the phone look up my VIN and tell me about the tire and wheel insurance that was purchased at another dealer! Very helpful to say the least and I will never forget it. More
Salesman Nick Hatton is the Best! Buying a Mercedes from Southampton was an Amazing experience! My salesman Nick Hatton was professional, informative & personal.... an honest business Buying a Mercedes from Southampton was an Amazing experience! My salesman Nick Hatton was professional, informative & personal.... an honest business man anyone would be pleased 100%!! There's no reason to go to anyone else! Thanks Nick for all you do! More
excellent facility and attention to details I have visited the dealership many times for a variety of reasons. Great service. My technician is Robert Ghanbari. He's taken care of every proble I have visited the dealership many times for a variety of reasons. Great service. My technician is Robert Ghanbari. He's taken care of every problem I have had with all my Mercedes vehicles. I have had and : a 55Cl, 65Cl, and now have a 450 SL, and new leased Scoupe, and a GLA. The waiting area is very clean and well stocked. I enjoy being able to see all the new models all over the showroom floor. I could buy or lease any car, but I am always pleased with Mercedes, even though I know MB is a bit more expensive than other brands. More
They were charging for winshield washer I went first time for service but I'm never going back again because they charge too much and plus they were charging me for winshield washer but they I went first time for service but I'm never going back again because they charge too much and plus they were charging me for winshield washer but they never put it in my car I told them I just fill it up they said receipt print automatically Service really bad be careful they can charge for things they never do in your car More
Sales Team You Can Trust This is my second lease through Mercedes-Benz of Southampton. I am super pleased with the sales team who have always gone above and beyond with their This is my second lease through Mercedes-Benz of Southampton. I am super pleased with the sales team who have always gone above and beyond with their exceptional service. They have supported me in finding the perfect vehicle and have gone out of their to accommodate my busy schedule. Anthony and Candece are simply wonderful and are the epitome of luxury service. Thanks Mercedes-Benz!!!! More
Great Service received on very first visit! I had a wonderful experience and visit to Mercedes Benz of Southampton. I actually called for an appointment and was given one at my convience. This I had a wonderful experience and visit to Mercedes Benz of Southampton. I actually called for an appointment and was given one at my convience. This made the trip much easier because i was drove almost 2 hours to get to your dealership. Robert was very helpful and attentive to my needs. I decided to stay and wait for my vehicle to be done and there was no issue at all with this. I was brought to the waiting area which was comfortable and clean. I was updated while waiting by Robert, and when the vehicle was done, he explained everything and I left very satisfied. I also met the Service Manager John while at the dealership. He introduced himself (guess that i was a new face there, which i was) and even showed me where everything was in the waiting area. I called him two days later just to tell him that everything went PERFECTLY and thanked him for having a wonderful staff there. I normally do not write reviews but after the horrible service that I received from the MB store in Manhattan (which is a corporate store by the way) I did tell John that maybe the factory rep should video his staff and department and play it for the corporate workers that they have in NYC as they are absolutely horrible and can't seem to fix anything. Thanks again to Robert & John for making the trip worthwhile! More
Excellent experience as always! Smithy is invaluable. He is very knowledgable, professional and always on top of things. Does not try to sell you something you don't need. Friendly a Smithy is invaluable. He is very knowledgable, professional and always on top of things. Does not try to sell you something you don't need. Friendly and informed staff. An absolute pleasure! More
The Service is always Excellent and so is Smitty! Smitty is the best! He is always so knowledgeable and helpful. There has never been one time he didn't give me his undivided attention. Nancy C. Smitty is the best! He is always so knowledgeable and helpful. There has never been one time he didn't give me his undivided attention. Nancy C. More