Mercedes-Benz of Southampton

Outstanding customer service!!! I have to share how fantastic Smitty, in the Southampton dealership, is. We have a home in Palm beach, Bryn Mawr and Southampton. Our car goes to all I have to share how fantastic Smitty, in the Southampton dealership, is. We have a home in Palm beach, Bryn Mawr and Southampton. Our car goes to all 3 and after a few years of experiencing other service locations I have to say that nothing compares to the level of service in Southampton. Everyone from the receptionist on is pleasant, helpful and they go out of their way to ensure a great experience. When I have a problem or need a or b service I wait to take it to Southampton. Smitty is the most knowledgable and competent Mercedes person I have ever met and I have had a Mercedes for at least 45 years. Thank you Smitty for your continuing outstanding, above and beyond service!! More

I DID. SEE BELOW. JEFF SMITH AN OUTSTANDING EMPLOYEE. HE MAKES THE SERVICE PROCEDURE EASY TO DEAL WITH. YOU'D DO WELL TO CLONE HIM. BECAUSE OF "SMITTY" I WILL LEASE MY JEFF SMITH AN OUTSTANDING EMPLOYEE. HE MAKES THE SERVICE PROCEDURE EASY TO DEAL WITH. YOU'D DO WELL TO CLONE HIM. BECAUSE OF "SMITTY" I WILL LEASE MY NEXT CAR THE SOUTHAMPTON DEALERSHIP. ACB More

Stellar Service by Smitty in Southampton It is not possible to improve the service experience at MB of Southampton because it is already above and beyond what anyone can ever expect. It is br It is not possible to improve the service experience at MB of Southampton because it is already above and beyond what anyone can ever expect. It is brilliantly laid out so that when you are working with the service adviser it is as nice as when purchasing a car in the new car showroom. The mechanics are professional, the valet is courteous and the adviser is amongst the best, if not the best of anyone in his field. Our adviser, Jeffrey Smith, is the go-to guy for all things MB. He knows more about the MB cars than anyone else I have ever met, MB enthusiasts included. He is incredibly helpful and friendly. He is able to be focused and fun while handling multiple tasks and executing them perfectly. What always impresses me is that he anticipates topics and the car is returned with something extra adjusted or even fixed that I had not even noticed. It is safe to say that while MB cars are terrific, we own them because it allows us to work with MB Southampton about whom we truly feel Das Beste oder nichts. More

FAR BETTER THAN MANHATTAN MB As an owner of 6 MB today and having owned every model from Smart Cabriolet to McLaren convertible.......I've passed by a MB service department more t As an owner of 6 MB today and having owned every model from Smart Cabriolet to McLaren convertible.......I've passed by a MB service department more than just a few times between NYC and Coral Gables Fl. At MB of Southampton you will receive 1st class service, attention, cooperation to make you feel that MB appreciates you bought 1 of their cars..There have been ZERO hassles with getting my cars in out and fixed on time and more than fairly priced. I have cars that are garaged in Manhattan brought out to Southampton to be serviced! Check with Andy or Jessica and they will get the job done/issue solved.. More

A real professional experience! Many thanks for a very professional service experience. Mr Jeff "Smitty" Smith is a gem. He made our service visit a pleasure from beginning to end. W Many thanks for a very professional service experience. Mr Jeff "Smitty" Smith is a gem. He made our service visit a pleasure from beginning to end. We would not hesitate to purchase another car from MB-Southampton because of our experience. Bravo to Mr "Smitty" and MB. More

Terrific service! I bought my new 2012 C-Class from the delightful Sal here several years ago, and it was a thoroughly enjoyable experience from beginning to end. And I bought my new 2012 C-Class from the delightful Sal here several years ago, and it was a thoroughly enjoyable experience from beginning to end. And each time I've brought it in for service and inspection, I've encountered only the most courteous, professional, on-time and friendly service you can imagine. "Smitty" is just the best, and Jessica and Andy have always handled my appointments quickly and efficiently. Everyone here is incredibly nice---and they do things right the first time. It's such a joy to have service delivered so well---and with a smile. Thank you! More

The best service yet!!! I have to thank Mercedes-Benz of Southampton for their professionalism & caring. Smitty, my service advisor, made sure that I did not travel in poor I have to thank Mercedes-Benz of Southampton for their professionalism & caring. Smitty, my service advisor, made sure that I did not travel in poor road conditions, & that my loaner vehicle was a vehicle that I was familiar with so that driving was not a problem. He always greets me like a long long friend & treats me like a family member. It is a pleasure doing business at Mercedes. I know this will be a long term relationship. More

Customer for Life Buying a new Mercedes from this dealership was a very pleasurable experience. They always answer the phone, they return calls promptly, and are very Buying a new Mercedes from this dealership was a very pleasurable experience. They always answer the phone, they return calls promptly, and are very accommodating. We just walked in the door one day and was able to test drive a variety of vehicles. All questions were answered professionally and accurately. We purchased the car but then were out of town for a few weeks, and they very happily stored the car until our return. The communication and follow up after the purchase was very thorough. In fact, we decided to purchase an accessory a few weeks after picking up the car. Our salesman, Alan Weiss ordered the item for us, stayed on top of delivery and actually met us at a restaurant and dropped it off to us. It was exceptional customer service. They definitely earned a customer for life. More

Service to a Blue TEC diesel Had a warning light came on at 20K m in my GLK 250 , (leased from the best guy in the auto business, Dan Siegal at Manhattan Mercedes) saying "add bl Had a warning light came on at 20K m in my GLK 250 , (leased from the best guy in the auto business, Dan Siegal at Manhattan Mercedes) saying "add blu, 10 starts remaining". Needed my vehicle for work commute and called MB of Southampton, my local dealer from the car. The only question they asked was "How long will it take you to get here?" Andy , Smitty and the service department set me up with a brand new loaner, diagnosed the problem, had the part ordered and installed in 2 working days. Returned my vehicle spotless and with no out of pocket cost. Communication throughout was clear and timely. Great job all around. Thanks to all. It's exactly the level of customer service you would hope for from the MB brand. More

Phenomenal service rep. Always gives 110% Our Service Rep. is always there to help us out. It's because of M/B's service dept that we keep buying our Mercedes @ M/B of Southampton Our Service Rep. is always there to help us out. It's because of M/B's service dept that we keep buying our Mercedes @ M/B of Southampton More