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Mercedes-Benz of South Orlando

Orlando, FL

3.9
407 Reviews

4301 Millenia Boulevard

Orlando, FL

32839

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Showing 407 reviews

October 08, 2023

Very one at south orlando Mercedes benz treats the customer with high professionalism and courtesy I highly recommend the team at Mercedes benz of South Orlando More

by 4everrose20631
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riccardo Aguila
Oct 09, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know that you had a positive experience with our team at Mercedes-Benz of South Orlando. Your recommendation means the world to us! Safe travels in your car.

October 01, 2023

People friendly, accommodating,patient,very informative and understanding clean and conducive environment and clean bathrooms. More

by noemipf54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Oct 03, 2023 -

Mercedes-Benz of South Orlando responded

We're glad to know you had a positive experience at Mercedes-Benz of South Orlando! Our team strives to provide an accommodating and informative environment. Thank you for your kind words about our facilities as well, we appreciate it!

September 27, 2023

Treats you with class and respect, and so far car has performed well. Also nice detail after the final purchase More

by alfire44
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Corbin
Sep 27, 2023 -

Mercedes-Benz of South Orlando responded

We're glad to know you felt respected and treated with class at Mercedes-Benz of South Orlando. It's great that your car is performing well, too! We hope the nice detail was a cherry on top after your purchase. Thanks for sharing this review!

September 25, 2023

Eric Williams and his team consistently exceed expectations. Prompt, friendly, knowledgeable, professional, attentive, has initiative. More

by Harryos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Williams
Sep 26, 2023 -

Mercedes-Benz of South Orlando responded

Hey Harry, we're glad to know that Eric and our team at Mercedes-Benz of South Orlando were able to provide you with such a positive experience! Thank you for your review! We hope to see you on your next visit! Have a great ride!

September 17, 2023

The service at this dealership is excellent. Carlos, in particular, was very accommodating. The dealership represents the diversity of cultures in our country. More

by andinocj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Marquez: 5 star salesman as well
Sep 18, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know you had an excellent experience with Carlos & the team at Mercedes-Benz of South Orlando. Thanks for your review and please don't hesitate to reach out if we can be of service again in the future!

September 09, 2023

The wait time to get an appointment was very long. However, once I was able to contact Eric Williams, he provided very professional service and the waiting time became negligent. More

by Jenifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Williams
Sep 12, 2023 -

Mercedes-Benz of South Orlando responded

Hi Jenifer, We appreciate your patience and understanding with the wait time. We're glad to know that Eric was able to provide you with professional service at Mercedes-Benz of South Orlando!

August 30, 2023

Even a better experience than the first time I purchased a car from them in 2021. As usual, there was a comfortable waiting area where you could relax and have a cup of coffee if you so desired. The salesma More

by gutts528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nabil Mayani
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know you had an even better experience this time around at Mercedes-Benz of South Orlando! It's great that Nabil was able to assist and get you into one of your favorite Benz models. We appreciate the positive feedback, enjoy your new car!

August 29, 2023

Most Unprofessional, lacking communication, and disrespectful dealership I have ever been to. I will never purchase a vehicle again from them regardless of the VIP packages they have available. It More

by Lex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

Lex, We're disappointed to read about your experience. We aim for professionalism and clear communication in all our interactions, so it's concerning that we've missed the mark here. Your feedback is valuable and will be used to improve our service going forward. If you're open to discussing this further, please reach out directly at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

August 28, 2023

Love this dealership, especially my service advisor Viktor. He goes above and beyond every time. I have been coming to this dealer for the past 4 years and my service always on point because of him. If More

by np120715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor, Robert Coleman
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

We're so glad to know that Viktor has been able to provide you with such excellent service at Mercedes-Benz of South Orlando! It's wonderful hearing how much his efforts have contributed to your positive experiences over the years. We'll be sure to pass along your kind words, and we look forward to seeing you for future services!

Aug 31, 2023 -

np120715 responded

Please take care of the good people like Viktor.

August 18, 2023

Poor communication with sales department on the location of the car that I was interested in. Sales rep unable to locate the vehicle. More

by mellevine
Recommend Dealer
No
Employees Worked With
Judea Black, Nabil Hayani
Aug 21, 2023 -

Mercedes-Benz of South Orlando responded

I'm sorry to read about the communication issues you experienced with our sales department. We strive for clear and efficient service, so it's disappointing to know we fell short during your visit. I'd like to personally assist in resolving this issue - please feel free to reach out at your earliest convenience. Thank you, Jeff Summers - Service Manager - jsummers@mbso.com

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