Mercedes-Benz of South Orlando

I want to recognize the excellent customer service provided by Mr. Raúl Méndez, Service Advisor from Mercedes Benz of South Orlando. Mr. Méndez went above and beyond to help us to repair our car after provided by Mr. Raúl Méndez, Service Advisor from Mercedes Benz of South Orlando. Mr. Méndez went above and beyond to help us to repair our car after one of the glass window was smashed to steal my wife's purse inside the car. He treated us with entire dedication, friendliness and respect. Mr. Méndez is an asset to your company. More

Mercedes of South Orlando calls itself a VIP dealership, but I can tell you there is nothing VIP about the dealership. They may make you feel like a VIP when purchasing your Mercedes Benz from them, but aft but I can tell you there is nothing VIP about the dealership. They may make you feel like a VIP when purchasing your Mercedes Benz from them, but afterwards when you need services you are no better off going to a street mechanic. The techs are reckless, incompetent, and without regards to your vehicle. They don’t clean their mess on your vehicle after they work on it, they break things in your vehicle and never tell you about it, and after you drive off and try to disputed with the dealership they don’t want to take responsibility. The techs touch and change your radio stations, they mess with your AC, they mess with you seat position, they touch the things you have inside your console, door pocket, and sometimes steal things. The worse part is when you try to reach out to management they are never available and if you leave a message or an email it is never answered. I have reach out to the service manager Mr. Jeff Summers, and this guys gets pay for pretending to do work. You have be lucky to catch him by walking into his office, otherwise you can wait for an eternity and he will not get back to you. I tried reaching out to the general manager, J Ford, no luck there either. I am recommend you find another dealership to purchase your vehicle and to get your Mercedes Benz service. MBSO, will over charge you, break things so you can return again, and have no respect for you vehicle. I was there four weeks ago replacing the rack and pinion, and without driving the car afterwards, I take the car back to dealership because I feel something is not right with the way the car shifts from reverse to drive, now they are saying I need a new transmission and my turbo line is broken and is now leaking. How is it that the tech did not noticed the leak when they were replacing the rack. Complete fabrication. My suggestion, stay away from MBSO. More

the service is outstanding. They do what you ask without hassle. They keep you informed. They do what you ask without hassle. They keep you informed. More

Robert was Amazing! !! He made the process easy!! We are very happy with our purchase!!!! !! He made the process easy!! We are very happy with our purchase!!!! More

I am a 23 years customer and Dominic ,Jhon Montoya and Nabil his team doing great job friendly and helpful thanks a lot . Nabil his team doing great job friendly and helpful thanks a lot . More

We were attended to by the employee Carlos, super professional and polite, we loved the offers and the price that best of all the discount that was obtained for us, a gift for my wife of 10 years of professional and polite, we loved the offers and the price that best of all the discount that was obtained for us, a gift for my wife of 10 years of marriage. very satisfied More

Eric and his team doing great job, always nice, friendly and helpful. Don't forget always be humble, smile and good luck...keep it up. and helpful. Don't forget always be humble, smile and good luck...keep it up. More

It was a pleasure working with Nabil and all others ,we were very happy with the handling procedure of everything .They were very kind ,and courteous during the entire process from start to finish . were very happy with the handling procedure of everything .They were very kind ,and courteous during the entire process from start to finish . More

I was very happy with everything Adam did for me. Everything went great. The dealership was very impressive and Adam treated with respect. I feel happy after purchasing my SUV from Mercedes Benz of Everything went great. The dealership was very impressive and Adam treated with respect. I feel happy after purchasing my SUV from Mercedes Benz of South Orlando More

Eric Williams met me with the biggest and sweetest smile. He made me feel so comfortable knowing he was on top of the reason why I was there. The following day he greeted me and made certain I was happy w He made me feel so comfortable knowing he was on top of the reason why I was there. The following day he greeted me and made certain I was happy with the overnight work orders completed with my car. Will look forward to working with him again. More