Mercedes-Benz of South Orlando

Bianca is not a sales person she is in charge of Internet Sales. After having a not so pleasant experience with a sales man - she went above and beyond to make us happy. I hope they appreciate her, she is Sales. After having a not so pleasant experience with a sales man - she went above and beyond to make us happy. I hope they appreciate her, she is a wonderful person. More

Extremely poor experience at Mercedes Benz of South Orlando! First every time I call I get voice mail and it takes forever to get a return call. Second I had my car towed to Mercedes because the key Orlando! First every time I call I get voice mail and it takes forever to get a return call. Second I had my car towed to Mercedes because the key would not turn. They told me they would just order a new key and go from there. The key was the problem($290.09) so they did not perform any maintence on my vehicle. When I picked up the car they charged me 10% (24.90) for haz. waste disposal. They did not even look at the car much less dispose of anything. I call Alex the manager of parts & service all he would do is quote me the state law regarding haz. waste disposal. I find this to be extremely ridiculous, when all they did was order a key. He was not willing to do anything for this reason I will NEVER recommend, service or buy a car from Mercedes of South Orlando!!!!! More

Very professional, courteous and pleasant staff, no sales pressure, and I appreciated the patience displayed by the staff with an indecisive customer - above and beyond! pressure, and I appreciated the patience displayed by the staff with an indecisive customer - above and beyond! More

We had planned our purchase over a few months. We got Maria A to find the GL 350 Bluetec in inventory that matched our desired features list. Maria A was extremely good through-out the process. The Busin Maria A to find the GL 350 Bluetec in inventory that matched our desired features list. Maria A was extremely good through-out the process. The Business Manager, the Sales Manager were all exceptional to prepare and sign-off on the deal. Two tiny tips - 1)for these SUVs, there is not much to negotiate with price; 2) buying a feature from the dealership will be approximately 1.5 more expensive from listed price. I would certainly recommend this dealership and salesperson! More

I went to this dealer to look at a used s class. Everyone was friendly but as soon as they learned my credit score the whole situation turned very high pressure. I felt extremely uncomfortable. Th Everyone was friendly but as soon as they learned my credit score the whole situation turned very high pressure. I felt extremely uncomfortable. This is not the kind of atmosphere I would expect when buying a luxury automobile. I ended up walking away and when I did everyone was visibly let down and I was stuck sitting and waiting at the front of the dealership for my car to be brought back around to the front. Towards the end of the negotiation they even brought out a saleswoman who I suspect was their "closer" to try and help seal the deal. Awkward. I had done extensive research on the car and knew I was offering a fair price. They knew it too because they called me the next morning and accepted my offer. I said I would call them back but instead I went online and bought the same car for cheaper from a dealership 200 miles away...it's getting delivered this weekend. I've bought an Audi a6, a mb e class, and a range rover hse in the past 6 years from different dealers around Orlando and this experience was definitely the most high pressure sales pitch I had encountered. More

I was given estimate for repair of $11k never heard another word about price till I was picking up and found out they billed my insurance co $18k for a car that was worth$16k. It's been back 5 times in another word about price till I was picking up and found out they billed my insurance co $18k for a car that was worth$16k. It's been back 5 times in 5 months . Car would have been totaled if I was advised of repair costs. I've hired attorney. This is very bad experience and when its over I'll never set foot into dealership and will bad mouth every chance I get. More

UPDATE: the sales associate highly recommended below, Syed Shariff, is no longer at this dealership. He is now at Mercedes of NORTH Orlando (Sanford). ----------------- Previous Review: I have purchase Syed Shariff, is no longer at this dealership. He is now at Mercedes of NORTH Orlando (Sanford). ----------------- Previous Review: I have purchased a relatively large number of vehicles from this dealership over the past several years, including more than one S-class, two GLK's, two CLK's, two C's and other, new as well as a few certified/used. My most recent purchases, made in the past two months, were a new S400 Hybrid and a still-new (left over) coupe. Never have I been dealt with in any way other than with the greatest respect and professionalism... a well-trained and dedicated team of professionals, foremost among them being the best imaginable sales associate, Syed Shariff. More