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Mercedes-Benz of South Orlando

Orlando, FL

3.9
407 Reviews

4301 Millenia Boulevard

Orlando, FL

32839

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Showing 407 reviews

February 28, 2024

Robert is the absolute BEST. He pays attention to detail and knows what the Client wants. I will definitely recommend ALL of my friends. Sincerely. Cathy C. More

by perfectfit7000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Chifupi, Robert Coleman, Margie Batista
Feb 28, 2024 -

Mercedes-Benz of South Orlando responded

We're delighted to know that Robert was able to provide you with detailed and personalized service at Mercedes-Benz of South Orlando. We appreciate your recommendation and see you again! Enjoy your new ride!

February 25, 2024

The quintessential reason for satisfaction is good service and a good service experience. This happens every time with Ashley who is one of the best in the industry More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Mar 04, 2024 -

Mercedes-Benz of South Orlando responded

Ruth, we're delighted to know that Ashley consistently provides you with top-notch service at Mercedes-Benz of South Orlando. Thanks for your kind words and support!

February 23, 2024

Its was amazing everyone was nice and quickly gave me good services and go home happy More

by Jean Nadine Thurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Feb 23, 2024 -

Mercedes-Benz of South Orlando responded

Jean, we are grateful for your review. Thank you from all of us at Mercedes-Benz of South Orlando!

February 21, 2024

The issues I had were fixed on the car and it was returned in a timely manner. More

by waynew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony C
Feb 22, 2024 -

Mercedes-Benz of South Orlando responded

We're so glad you had a positive visit to our service center! Thank you for being a Mercedes-Benz of South Orlando customer!

February 05, 2024

It is a terrible dealership. They made up excuses why they did not get back with me. Do not buy from them. More

by ciccarello604
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jamiko Sapp
Feb 06, 2024 -

Mercedes-Benz of South Orlando responded

Thank you for the review. We strive for prompt and clear communication with all our customers, so it's disappointing to hear that we left you with the wrong impression. Your feedback is appreciated and will be addressed with our team so we can take steps to improve in this area moving forward. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

January 30, 2024

I have been trying to get someone at this dealership to contact me for three days about a car that I was interested in purchasing. I have called and emailed numerous times and no one from sales will return More

by nolegrrl1
Recommend Dealer
No
Employees Worked With
Chris LastNameUnknown
Jan 31, 2024 -

Mercedes-Benz of South Orlando responded

Thank you for the review. This is certainly not the kind of experience we aim for and I appreciate you taking the time to bring it to my attention. Your feedback is valuable and will be addressed with our team so we can take steps to improve our communication processes moving forward. If you'd still like our assistance, please feel free to contact me directly at your earliest convenience. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

January 27, 2024

The communication and service is terrible. It’s been more than a week that my new vehicle with less than 2k miles has been there in service. We just bought the unit, vehicle had to be towed More

by Jose Couvertie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jan 31, 2024 -

Mercedes-Benz of South Orlando responded

Jose, I'm sorry to hear about your frustrating experience. This is not the level of service we aim for and it's clear that we've fallen short in this instance. We understand how important communication is, especially when dealing with vehicle issues. Please reach out directly so we can address your concerns promptly and get you back on the road as soon as possible. Thank you, - Chris Overmyer - Service Manager - covermyer@mbso.com

January 27, 2024

Extremely competent and know their products Mr zeros serniour Service advisor is extremely Delligient Competent And Knowledgeable More

by Ashafcharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Nabil Hayani, Margie Batista, Justin Carrion
Jan 29, 2024 -

Mercedes-Benz of South Orlando responded

Hi Asha! We're glad to know that our team at Mercedes-Benz of South Orlando was able to provide you with the competent and knowledgeable service you deserve. Thank you for your kind words about Mr. Zeros, we'll be sure to pass them along!

January 27, 2024

So I found the car I wanted online. I’m a buyer from Louisiana. Had my own financing. Everything moved at a snails pace between my Lender needs and the dealership needs regarding paperw More

by coldestever
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Blayze Hippensteel, Tom Cowell
Jan 31, 2024 -

Mercedes-Benz of South Orlando responded

We're sorry to hear about your experience. It's important for us to ensure a smooth and efficient process, especially when dealing with out-of-state customers like yourself. We understand how frustrating this situation must be and we'd love the opportunity to discuss it further in order to find a resolution that works for you. Please reach out at your earliest convenience so we can address this issue directly - Thank you, - Clarence Horne - General Sales Manager - chorne@mbso.com

January 26, 2024

Service was excellent. James was great. He kept me informed and the service was completed quickly. Would definitely recommend him. More

by Charles48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Edwards
Jan 29, 2024 -

Mercedes-Benz of South Orlando responded

Charles, it's great to know that James provided excellent service and kept you well-informed during your visit at Mercedes-Benz of South Orlando. Thanks for the recommendation!

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