Mercedes-Benz of South Orlando

MBSO changes programs (VIP Program) without notice In July 2015, I went to Mercedes Benz of South Orlando to purchase my 2015 C300 Mercedes Benz. As with all purchases from Mercedes Benz of South Orla In July 2015, I went to Mercedes Benz of South Orlando to purchase my 2015 C300 Mercedes Benz. As with all purchases from Mercedes Benz of South Orlando (MBSO), I paid for their "VIP program" which included many services, but the service of the most interest was their advertised "airport service," where they would take you from the dealership to Orlando International Airport, store your vehicle, wash and vacuum it and then pick you up upon your return. This service was both described and advertised as "at my convenience." I paid over $900 for this "VIP Program," with the belief and understanding that this convenience would pay for itself in time through saving the airport parking fees and more. On my initial use, in September 2015, it went exactly as described by my sales person, the MBSO.com website and the person I confirmed the service with on the telephone when I made the scheduling. That they would take me to the airport at my designated time, clean my vehicle, park it at their facility and upon my return, I would be picked up and returned to my vehicle at MBSO at the time of my arrival. This is exactly how the service worked and was exactly as described. Fast forward a month or so, and I go to schedule another business trip, utilizing the MBSO VIP Program, that I paid for, which included the airport service, and come to find that, without any prior notice, the service I paid for had been changed from a car service at my convenience and schedule, to what can be simply described as a shuttle bus service that only takes me, the customer, to the airport on the hour and returns me, the customer, to the dealership on the half-hour, no longer making it at my convenience, but rather at the dealer's convenience. They cut back on the customer service and convenience aspect, and actually added more travel time to the service. No longer do they offer to drop the customer off at the airport or pick the customer up at the customer's convenience, but make it more inconvenient and time consuming. Rather than being dropped off when the customer needs, the customer must now add up to an additional, and now wasted, hour to their travel plans. When I learned of these changes, the attitude of both the staff and management was essentially, "Didn't you read the terms and conditions?" and then basically, "We changed it because it was too busy." What that means is, "Our promotion was so successful, that you, the customer, can no longer receive what we advertised and promised, and that's just too bad." Now bear in mind, their defense to this is that they have not discontinued the service, only changed its terms, and in a sense this is true, but the changes were not to benefit the customer in any way, shape or manner, and if anything, is to discourage the customer from using it. You buy a Mercedes Benz automobile, which is not an inexpensive vehicle in itself, and pay an additional almost $1,000 for their "VIP Program" (which you cannot decline) only to have the carpet yanked out from under you and being told, in essence, "We changed it, so, too bad." Therefore, in my opinion, Mercedes Benz of South Orlando cannot be trusted. You cannot expect any program or advertised service to be maintained if customer satisfaction is not a priority of the staff or management. When my own personal dissatisfaction was expressed to the management, no effort was made to remedy the situation, accommodate my needs, or adjust their "new" program to be more inline with what I and customers prior to the change were promised and paid for. As a matter of fact, after several email exchanges with the management, I was told in no uncertain terms, "This conversation is over and we will not respond any further." So, you, as the customer are the least of their concern. Any offer, service or promotion promised at the time of purchase is about as solid as a block of jello. It means nothing and they will do nothing to satisfy you. You would think in dealing with what is perceived as a reputable Mercedes Benz dealership, and the amount of money you are spending to buy a quality German automobile, you would receive all offered and agreed to, not be short changed or get the "old bait and switch" treatment, and in the event the terms needed to be changed for whatever reason, the dealership would do their best to make their customers happy. Not at Mercedes Benz of South Orlando. Once they get you, your satisfaction is inconsequential. You cannot trust Mercedes Benz of South Orlando. You cannot trust any offer or service promised by them or that you even paid for, because they will just alter the terms to their benefit and to your inconvenience and only tell you "You should have read the terms and conditions, too bad, goodbye." I am very disappointed with Mercedes Benz of South Orlando and would not recommend them. If they wish to contact me and make things right, as promised, and paid for, then I will make note of it, but until that time, I stand behind my opinion. More

Amazing. I just wanted to leave a review for the awesome experience and excellent service that my son and I received. We went in, was offered a bottle of wat I just wanted to leave a review for the awesome experience and excellent service that my son and I received. We went in, was offered a bottle of water, and the sales rep went straight to working on getting all of our needs met. Geraldo made us feel special. thanks...Mari More

Juliana salazar the seller made good in work the financier helped me a lot I really liked those 3 people thank you for the super service preferred the seller made good in work the financier helped me a lot I really liked those 3 people thank you for the super service preferred More

AMAZING DEALERSHIP I have just purchased my 3rd Mercedes Benz from Mercedes Benz South Orlando. I live an hour away and will drive there for sales and for service. The I have just purchased my 3rd Mercedes Benz from Mercedes Benz South Orlando. I live an hour away and will drive there for sales and for service. The attitude of the entire staff is always great. I will continue to purchase and service all of my Benz's at MBSO! Please keep up the amazing service! More

Awful Buying Experience Went in ready to buy a GL450 or 550. Salesperson was not terribly familiar with features, but worse yet, was unable to even assemble an accurate quote Went in ready to buy a GL450 or 550. Salesperson was not terribly familiar with features, but worse yet, was unable to even assemble an accurate quote when we gave him a specific list of features we wanted. Took days to follow up with us to even simple questions and requests. Finally escalated to the "manager" (Darrell) and situation just got worse. Again - emailed complete list of features for the order, and they could not manage to even send back a line-item quote. Acted entirely indifferent to wanting our business. Moved to another dealer and had terms finalized, an order in hand, and a 100k car ordered within a day. Everybody was happy, I got the car I wanted, and the dealership made money. Don't know what the heck is wrong with the South Orlando team, but I was amazed and disappointed as they were the dealership closest to me and I'm even a former customer (had an SLK350 for years from them), and that was a much better experience back in 2006. But seems like they have fallen apart. Would NOT recommend buying through them. More

This was by far our most pleasant car buying experience. The professionalism of our salesman was outstanding combined with a warm friendliness that made the entire experience enjoyable. We highly recommen The professionalism of our salesman was outstanding combined with a warm friendliness that made the entire experience enjoyable. We highly recommend working with Jhon Montoya and the team at Mercedes Benz of South Orlando if you are looking for a professional, efficient, friendly group and a great deal! More

sale person jhon montoya was very very nice, when out of his way to get us the best deal.Everyone was very pleasant. Yes i would recommend this dealership to everyone. Genaro A. of Orlando Love My his way to get us the best deal.Everyone was very pleasant. Yes i would recommend this dealership to everyone. Genaro A. of Orlando Love My New Car 2014 Mercedes-Benz 350's More