Mercedes-Benz of South Orlando

They treat you like you are begging I went to this dealership to look at the GLS 450 with a real good idea of what I wanted. I am a Latino women and went to see it with my brother very e I went to this dealership to look at the GLS 450 with a real good idea of what I wanted. I am a Latino women and went to see it with my brother very excited and with a high interest to purchase. The sales man Hector was assigned to show us the vehicle. He acted like he rather be dead, like why I have to bother with these two losers. Anyhow very unfriendly, dismissive and definitely not customer oriented. Anyhow we get a number to get the car out the door of which he allowed me to take a shot ( did not give me an actual copy) so I can discuss w my husband. Next day I sent email and called to ask a question. I was again treated rudely and when I complained about it he told me to work with someone else. I called his manager Clark and provided feedback about my experience and asked him my question. He told me would call me end of day with answer and he never did. Instead Hector called me with the answer. Hector was rude once again. I though I would give it a second chance with another salesman and went with my husband to review the vehicle again. The new guy Anthony did a decent job until at the end when providing me with the number with same deal as first time he told e how the dealer was loosing money with me. Last time I checked they are not an NGO or charitable institutions and I found his attitude very rude. He also told me my car would take 6 months to be made when the other day they said 2 to 4 months. I will not recommend this dealership to no one. If this the attitude to make a sale I can't imagine how they will treat you once the purchase has been made. More

Great people, great deal, great experience I just purchased my vehicle from MB of South Orlando and wanted to take a minute to share my positive experience. I worked with Robert Coleman for the I just purchased my vehicle from MB of South Orlando and wanted to take a minute to share my positive experience. I worked with Robert Coleman for the sale and RJ in finance. Everyone at the dealership was professional, friendly, and courteous, on all levels. No pressure, no games, just friendly people who seem to really know how to treat a customer the right way. I would definitely recommend this dealership to anyone considering a new or used purchase that wants to have a positive experience - this is the place to go. More

Customer Satisfaction "0" ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL ALL Customers BEWARE! We have been using this dealership for years to service all of the Mercedes in our family(7 of them). We even purchased our GL550 from this dealership a little over 3 years ago. Our GL550 is practically brand new. It has been garage kept, meticulously maintained and only has 17K miles on it. We noticed that the front 2 rims have a defect in the finish. Naturally on a 90K(new)vehicle you would ASSUME that Mercedes would replace the rims with new ones since the vehicle is still under warranty. Instead MB of South Orlando offers to PAINT them! I could see if we owned an entry level vehicle painting might be an option but this is a MERCEDES. We even called the 800 number for Mercedes to see what they would do. They contacted the dealership to see what the dealer thought and the service manager Richard Suarez(who we have never met or spoken with) told the Mercedes rep that the clear coat on the rims was failing and painting them would fix the issue. OBVIOUSLY if there is a failure on the finish on the rims it is a MANUFACTURER DEFECT! Not sure if you have ever seen a painted rim, basically it is a cob job and after a short period of time it will start to chip, peel, etc. It reminds me of something you would see on a buy here/pay here car lot. We cannot understand why a dealership that we have given all of our business to would not fight for our best interest. You would think we were asking them to replace the rims out of their pocket! All we want is for MBUSA to honor the vehicle warranty and replace the defective rims. We have contacted all levels of management at Mercedes of South Orlando and we have given them every opportunity to resolve the issue and they have denied us the proper remedy. We are the customer, the dealership should be helping us get Mercedes to properly take care of warranty issues. It is a shame that the world we live in no longer has people with a conscience and/or a want for customer satisfaction. The days of "the customer is always right" have long since passed. The BOTTOM LINE is, if you have a Mercedes that needs service, or if you are looking to purchase a new Mercedes, DO NOT go to Mercedes of South Orlando because they do not care about you or your best interest! More

Watch out they wrecked my car I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to retu I bought a used Mercedes and brought it in for service. Terrible customer service to start and then they wrecked my car on the lift and tried to return it to me as if nothing had happened. They even admitted to it but the subsequent damage is horrendous. You should see the pics! More

horrible customer service Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee a Since this is the only Authorized MB dealer near us we have no choice but to service our GL there. Every time when stopped at this location employee are staying around doing nothing, no "welcome", not a smile or positive attitude, a few of them busy checking their cell. At one point when lifting our car to service it they accidentally had cut one tire-nothing to say! Before having this GL we had an Infiniti, the difference in customer service is ginormous, was treated with respect each time and felt welcomed and valued as a customer. At the MB dealership feels like I have to treat the employee like a queen in order to have my car serviced right. More

Thumbs Up for Customer Service My last few service experiences at MBSO have been positive, which makes me happy since I've had some not so positive experiences in the past. My curr My last few service experiences at MBSO have been positive, which makes me happy since I've had some not so positive experiences in the past. My current service advisor, Chris Overmyer, has been very professional, courteous, and helpful each time I've called or taken my car to get serviced. I'd also like to say that we are always greeted in a positive and friendly manner by Aaron when we pull into the service station. He is very helpful, funny, and always willing to help out. I would like to say thank you to Chris and Aaron for providing such great customer service. More

Best Service Ever!!! From a simple service walked in, to an almost emergency situation driving back from Miami. We felt a vibration and it was almost 4 pm, and we decided From a simple service walked in, to an almost emergency situation driving back from Miami. We felt a vibration and it was almost 4 pm, and we decided to drive up to service and they were so fast and curteous. Without hessitation a young gentleman came concerned and saw that we were taken care asap, we were taken care by Eric and he said not to worry we will help you. So it was within 10 minutes they came back to tell us what was going on, and that it was going to be fixed within one hour, and it was. We truly appreciate all they did, and we highly recommend this Dealer and Service Mercedes Benz to any one. More

Customer Care I have nothing but positive experiences with MB of S Orlando. The Service Department and Sales have both been exceptional. Thank you to Zuhare Saadi I have nothing but positive experiences with MB of S Orlando. The Service Department and Sales have both been exceptional. Thank you to Zuhare Saadi for making my car buying experience a positive one. More

Exceptional! This is the second vehicle that I have bought from Mercedes Benz of South Orlando and I live on the complete other side of town. I can not say enough This is the second vehicle that I have bought from Mercedes Benz of South Orlando and I live on the complete other side of town. I can not say enough great things about them! Both my wife and I purchased Mercedes from them this time and ZuHare and Tinu were EXCEPTIONAL from beginning to end. They took their time with us every step of the way. Chris was our service manager for our old Mercedes and have him again for our new ones and couldn't be happier because he has been EXCEPTIONAL as well! More

Turning a bad situation around Updated 12/29/15 I would like to say thank you to the parts manager, Chris Moreo, and the parts and service director, Richard Suarez for being cour Updated 12/29/15 I would like to say thank you to the parts manager, Chris Moreo, and the parts and service director, Richard Suarez for being courteous and professional while helping me try to resolve my upsetting experience I had yesterday at Mercedes of South Orlando. Richard handled the situation very well yesterday at the dealership, while Chris helped me out today over the phone. Both gentlemen were very calm, and did a great job going above and beyond to make me feel better. They both also stated that if I ever need anything again, they would be glad to help me (which I hope stands true). Thank you again for helping me restore some faith back into your dealership. ************************************************************************************************* 12/28/15 The service at this dealership (MB of South Orlando) is horrible!!!! I've been taking my car there for over a year now, and the service has never improved!! I love my ML550, but absolutely HATE going to your dealership. I had a Lexus prior to this, and NEVER had any issues at Lexus of Orlando. Today, 12/28/15, I came in for a brake job. I was given an estimated time of a couple of hours. I brought the car there at 10:30am, and left your dealership at 4:30pm (6 hours?!?!?!)!!! I was never given the papers to sign stating what service would be done or what the cost would be. When I went to pick up the car at 4pm, the bill was $1200. Then, somehow my car was "misplaced", and was never washed after I received a phone call from my service advisor at 2:57pm telling me my car was ready, and was going through the wash at that time. It just seemed as no one cared, until I got upset. Then, Richard (parts and service director), came to assist the situation. He was very professional and helpful, and made me feel better. More