Mercedes-Benz of South Orlando

Viktor from the service department was amazing to work with. I definitely recommend Mercedes-Benz of South Orlando and Viktor for all your service needs! with. I definitely recommend Mercedes-Benz of South Orlando and Viktor for all your service needs! More

Will & Nancy you guys are heaven sent!! Thank you for believing in us & for giving us a second chance in life! God Bless you all believing in us & for giving us a second chance in life! God Bless you all More

It’s Always A Pleasure doing business at South Orlando Mercedes! The customer service is awesome and Paul Jones is the Best Service Advisor Ever Mercedes! The customer service is awesome and Paul Jones is the Best Service Advisor Ever More

My visit with Paul the service advisor was great he was very attentive to my issues with my car. Paul is always an exceptional advisor. The loaner cars are horrible, my car was filthy I cannot believe Merc very attentive to my issues with my car. Paul is always an exceptional advisor. The loaner cars are horrible, my car was filthy I cannot believe Mercedes gave me such a nasty car. Mercedes say they are VIP they need to go back to the drawing board. I had to switch loaner cars three times, the cars did not have gas and were extremely nasty. Mercedes said they are taking extra measures due to Covid 19 to protect customers, that’s not true. More

Excellent service at a beautiful Mercedes dealership. Service representative James Edwards (5 stars) took care of all my auto needs. Wait time was comfortable. Complementary breakfast was nice. Service representative James Edwards (5 stars) took care of all my auto needs. Wait time was comfortable. Complementary breakfast was nice. More

The customer service rep who scheduled my appointment was very rude, did not try to be pleasant and lack of customer service manners. Very dissappointed. very rude, did not try to be pleasant and lack of customer service manners. Very dissappointed. More

Never have had as wasteful of an experience as at this dealership. I took my SL for a scheduled service appointment to have a small leak in my tire fixed. After waiting around for an hour, I finally sat d dealership. I took my SL for a scheduled service appointment to have a small leak in my tire fixed. After waiting around for an hour, I finally sat down with a service manager who - in addition to telling my their complimentary car wash sucked and that I shouldn’t bother with it - explained that they don’t repair tires and in general the dealership doesn’t really perform any “repairs” - they only replace OEM parts. I’ve been a customer of Mercedes Benz Manhattan for over a decade (where they once patched a tire that they previously sold me - and also filled all of the tires with nitrogen) and can only say this dealership is a clown show. When I asked for a recommended tire service shop they just looked at me with a blank stare. Also, inside the dealership, the customer lounge seemed to be staffed by a food truck team selling chiceken tacos and home baked goods. Not only was this off brand for MB, but seemed like an unsafe idea during a global pandemic. In fact I question the sanitation of the space without the pandemic. This dealership is a stain on the Mercedes Benz brand. Avoid at all cost. More

Great service, courteous, professional, a real pleasure to do business with this company. Peter my service rep was very knowledgeable and answered all my questions. to do business with this company. Peter my service rep was very knowledgeable and answered all my questions. More

Rude and unprofessional, coupled with inept Visited parts department today to inquire on prices to upgrade to 360 degree camera system. Young lady from parts said she needs the VIN, which I prov Visited parts department today to inquire on prices to upgrade to 360 degree camera system. Young lady from parts said she needs the VIN, which I provided. Then told me they do not do this and what I wanted was impossible to get. I asked "should I go to Best Buy?" I was told no, that would void my warranty, must go with MB OEM parts, which she then told me I needed to provide my VIN for. Either incompetent or not listening, but left me feeling they have no clue. More

Good Dealership became the Worst in the Orlando Metro Area Don't blindly leave your car with this dealership or buy a MB from them. They loot your pocket book deeply. My GL350 has Parking Break giving error. I Don't blindly leave your car with this dealership or buy a MB from them. They loot your pocket book deeply. My GL350 has Parking Break giving error. I dropped the car and they told me $1500 which I agreed on the phone. Then I found a coupon in the mail for $150 and checked with the service manager, she said that she will accept the coupon and it would be $1350. Today, I got my car back, the dealership charged $1600 (saying the orig bill was $1750!). Well I paid and came back to home and found the loot. The part they put in is Parking Brake Actuator - Mercedes-Benz (166-906-54-01) 2012-2020 Mercedes-Benz, listed for $232.63 and the dealership billed me the same part for $462.88!! (100% markup). The other part they installed on my vehicle was Caliper - Mercedes-Benz (166-423-01-81), listed for $257.96 but the dealership charged $470.64! Ripoff guys. Of course, labor etc. are also excessive. When I asked how long the warranty on this expensive repair, the service manager told me it is two years parts and labor. When I asked him to write on the invoice, she told that it is in the paper work.. which is a lie. Avoid this dealership and there are better options. More