Mercedes-Benz of South Orlando

I never seen such worse service ever. They do not answer any calls nor do they call back. Even doesn’t respond to emails. The ASM assigned to me was most unfriendly , unprofessional and I feel I was being r any calls nor do they call back. Even doesn’t respond to emails. The ASM assigned to me was most unfriendly , unprofessional and I feel I was being racially profiled. They left my car unattended for more than a week and due to it the vehicle got more damaged. After. 5 days they informed me to call my insurance. More

Prompt serviceMs. Johnson always professional Prompt service Ms. Johnson always professional Dealership is having parking lot redone but manage to keep flow going. Bring both my Mercedes there Prompt service Ms. Johnson always professional Dealership is having parking lot redone but manage to keep flow going. Bring both my Mercedes there for consistency More

Mercedes-Benz of South Orlando make you feel like family when you visit the dealership. Robert Coleman is a “”Consummate Professional””. Robert always take the timeout with me and other customers to ask when you visit the dealership. Robert Coleman is a “”Consummate Professional””. Robert always take the timeout with me and other customers to ask how we are and if there’s anything he can help you with to make your service visit go smoothly. Eric Williams is a very knowledgeable, trustworthy, professional Service Advisor. Eric listens and recommend what is the best for you and your vehicle. While waiting for my car he keeps me informed on the status of my vehicle. It’s a real pleasure to bring my car for seven at Mercedes Benz of South Orlando More

Viktor from the service department was amazing to work with. I definitely recommend Mercedes-Benz of South Orlando and Viktor for all your service needs! with. I definitely recommend Mercedes-Benz of South Orlando and Viktor for all your service needs! More

Will & Nancy you guys are heaven sent!! Thank you for believing in us & for giving us a second chance in life! God Bless you all believing in us & for giving us a second chance in life! God Bless you all More

It’s Always A Pleasure doing business at South Orlando Mercedes! The customer service is awesome and Paul Jones is the Best Service Advisor Ever Mercedes! The customer service is awesome and Paul Jones is the Best Service Advisor Ever More

My visit with Paul the service advisor was great he was very attentive to my issues with my car. Paul is always an exceptional advisor. The loaner cars are horrible, my car was filthy I cannot believe Merc very attentive to my issues with my car. Paul is always an exceptional advisor. The loaner cars are horrible, my car was filthy I cannot believe Mercedes gave me such a nasty car. Mercedes say they are VIP they need to go back to the drawing board. I had to switch loaner cars three times, the cars did not have gas and were extremely nasty. Mercedes said they are taking extra measures due to Covid 19 to protect customers, that’s not true. More

Excellent service at a beautiful Mercedes dealership. Service representative James Edwards (5 stars) took care of all my auto needs. Wait time was comfortable. Complementary breakfast was nice. Service representative James Edwards (5 stars) took care of all my auto needs. Wait time was comfortable. Complementary breakfast was nice. More

The customer service rep who scheduled my appointment was very rude, did not try to be pleasant and lack of customer service manners. Very dissappointed. very rude, did not try to be pleasant and lack of customer service manners. Very dissappointed. More

Never have had as wasteful of an experience as at this dealership. I took my SL for a scheduled service appointment to have a small leak in my tire fixed. After waiting around for an hour, I finally sat d dealership. I took my SL for a scheduled service appointment to have a small leak in my tire fixed. After waiting around for an hour, I finally sat down with a service manager who - in addition to telling my their complimentary car wash sucked and that I shouldn’t bother with it - explained that they don’t repair tires and in general the dealership doesn’t really perform any “repairs” - they only replace OEM parts. I’ve been a customer of Mercedes Benz Manhattan for over a decade (where they once patched a tire that they previously sold me - and also filled all of the tires with nitrogen) and can only say this dealership is a clown show. When I asked for a recommended tire service shop they just looked at me with a blank stare. Also, inside the dealership, the customer lounge seemed to be staffed by a food truck team selling chiceken tacos and home baked goods. Not only was this off brand for MB, but seemed like an unsafe idea during a global pandemic. In fact I question the sanitation of the space without the pandemic. This dealership is a stain on the Mercedes Benz brand. Avoid at all cost. More