Mercedes-Benz of South Orlando

Thanks for your professionalism, friendliness, very comfortable waiting room, the cafeteria, excellent service, fast and easy to make the appointment. comfortable waiting room, the cafeteria, excellent service, fast and easy to make the appointment. More

Austin and the young girl who showed me the options on my new car were very professional and did everything in their power to make my purchase as pleasant and smooth as possible and I really appreciate it. new car were very professional and did everything in their power to make my purchase as pleasant and smooth as possible and I really appreciate it. More

I arrived at 10:30 with an appointment at 11:00, had to wait till 11:30 to get seen by a service advisor. Excellent job though by Nigel explaining the type of service & giving us the better options of the wait till 11:30 to get seen by a service advisor. Excellent job though by Nigel explaining the type of service & giving us the better options of the charges. Also for setting us up for the courtesy rides. More

Racine at Mercedes of South Orlando was very professional and helpful. Definitely ask for her again when I'm in the market. Dealership was not high pressure and had a great supply of vehicles. and helpful. Definitely ask for her again when I'm in the market. Dealership was not high pressure and had a great supply of vehicles. More

We are so please with everything. The woman at the contact desk was so nice and helpful. Gabriel, the manager and Ivette were so nice too, it was a great experience with all the The woman at the contact desk was so nice and helpful. Gabriel, the manager and Ivette were so nice too, it was a great experience with all the staff and we love our SUV, it’s beautiful 🤩 More

The worst customer service i have encountered so far, literally made me wait for an hour to get my car out of the service center literally made me wait for an hour to get my car out of the service center More

when i picked my car, they lost my keys! !i waited an hour before i was told. that’s no what i expect from a mercedes’ benz dealership !i waited an hour before i was told. that’s no what i expect from a mercedes’ benz dealership More

Excellent service! ! Service Advisor Richard Shattuck is an outstanding ambassador for Mercedes-Benz of South Orlando!! ! Service Advisor Richard Shattuck is an outstanding ambassador for Mercedes-Benz of South Orlando!! More

James expertise as a service advisor is Barr non the best ever. I say this because he is passionate about his work. He is meticulous and he looks out for his clients and tries to help them in any way he can! ever. I say this because he is passionate about his work. He is meticulous and he looks out for his clients and tries to help them in any way he can! In fact all of the employees at Mercedes-Benz of South Orlando are awesome because they go out of their way to help all of the Mercedes-Benz clients! More

I recently purchased a car from Orlando, Florida Mercedes June 8th of this year.  I drove the car for a month before the 1st issue started to happen. I got stuck in a parking lot because my car did not star June 8th of this year.  I drove the car for a month before the 1st issue started to happen. I got stuck in a parking lot because my car did not start. My car goes into the shop for 1 Month!!!! Some type of battery that is not in stock so we had to wait for the part to be shipped in from another country..  I get my car back on July 8th again a full month later.. I drive the car now for a month and a half until now my car stops in the middle of heavy traffic and MY STEERING WHEEL LOCKS August 24th!! My car then goes back into the shop.. I get a loaner vehicle delivered to me that was defective. Upon driving the car the right front tire blows up.. I then have to get this vehicle towed to to the dealership in which I now had no car for the full weekend. Upon arrival of picking up the car I am told they can not release the loaner vehicle until I MAKE THE PAYMENT!!! I get a call from the service rep from the dealership saying I have a bad fuel pump. How is this possible on a 4 month old car. The service rep then tells me unfortunately he does not know when I will be getting my car back because this fuel pump cannot be found anywhere and to just deal with this loaner vehicle..  I am paying $1900 a month for a car in which I get a $400 dollar loaner to replace it.. I have uber charges, missed work and a huge headache.   The service advisor and selling agent of mercedes are both very unresponsive and I am getting very impatient with this service from mercedes  More