Mercedes-Benz of South Orlando

The service process is a disaster. Your assigned a rep but you can’t ever talk to them so you go to scheduling. I booked an appointment for today @9:00 am. Apparently scheduling does Your assigned a rep but you can’t ever talk to them so you go to scheduling. I booked an appointment for today @9:00 am. Apparently scheduling doesn’t know or check schedules as my advisor wasn’t scheduled until 10 so I sat in waiting for over 30 min only to get lucky to see him as he was coming in early. 4.5 hours later the car isn’t done. When I was in for the last service , noticed a rattle in front of car that wasn’t there before service. I believe I have had 1-2 good service experiences here, the rest are regularly disasters. I give up on mercedes as it’s too aggravating to get basic service. Also , if you didn’t buy here and pay $2,000 for vip , getting a loaner is impossible 4.5 hours and car not fixed More

If you have an service appointment they are very good about getting you in and out efficiently about getting you in and out efficiently More

This was the best vehicle buying experience we have had. Justin Carrion was fabulous to work with. Everyone we met at the dealership were so nice, it was just a really pleasant non-stressful transaction f Justin Carrion was fabulous to work with. Everyone we met at the dealership were so nice, it was just a really pleasant non-stressful transaction from our initial contact with Melissa to inquire about the vehicle, to working on price with Justin, finalizing our documentation with Yvette and having our walk through of the vehicle features and functions with Shizu, Last but not least, the VIP program for purchasers is an outstanding benefit of purchasing from MB of South Orlando! We will absolutely buy from Justin and MBSO again - it was everything you expect when you buy a Mercedes Benz. More

Excellent service rendered by Mr. Corey Tyrone. Well explained maintenance problem. Without an appointment, my problem was solved the same day. Corey, thank you again! Corey Tyrone. Well explained maintenance problem. Without an appointment, my problem was solved the same day. Corey, thank you again! More

From the valet parking attendant to the salesman (Nabil Hayani) the service and attention was outstanding. Hayani) the service and attention was outstanding. More

I am happy to have a person serving me as a family thank you robert you robert More

Particularly Amir is very professional, friendly, polite. The place is very busy but efficient, little expensive but it is what is I suppose . Anthony the mechanic who did the work on my car is also very pro The place is very busy but efficient, little expensive but it is what is I suppose . Anthony the mechanic who did the work on my car is also very professional , explained in simple words what he did and made suggestion to be done. I like the way he oresented his work via video. So keep up with the good work Anthony and Amir . I wish for the company to find a way to give us customers a discount . More

The items that needed fixing were fixed correctly the first time. And the car was returned freshly washed. first time. And the car was returned freshly washed. More

I had a very terrible experience purchasing a vehicle from Mercedes-Benz of South Orlando. This was the worst experience I have ever had buying a car and here is why: - Nabil Hayani, my salesman, was ev from Mercedes-Benz of South Orlando. This was the worst experience I have ever had buying a car and here is why: - Nabil Hayani, my salesman, was everywhere during the purchasing process. He paid little to no attention to me during this process. - He had no patience with me. As soon as I made my first counter offer, he called his sales manager to negotiate with me. He was not even present during this negotiation process. He only came back once his manager and I agreed on a number. - After closing the deal, Nabil Hayani decided to disclose that the car only had one key and there was a mat missing in the left rear passenger side. He said that he would order the key and the mat. As soon as I drove off the lot, I got a message saying that Service B was due and when I arrived home, I realized that the frame for the plate he provided was in a terrible condition. I had to personally go to the dealership to get a new frame. He gave me the frame and did not bother to ask if I needed some help replacing the old frame. I had to do it myself. - I told Nabil about the service B issue and he was lazy and just referred me to his manager. The manager solved the issue. A few weeks went by and Nabil Hayani never bothered to ask if I got the Service B issue resolved or not. He did not say anything until I emailed him saying that I would be bringing the car for service and he could take the chance to program the second key and add the missing mat if he had them available. - For the missing mat, my car was being serviced and I asked him to add the mat while the car was being serviced. Additionally, I told him to make sure the mat matches the existing mats before he can deliver it to the service department. He did not take that into consideration and he still delivered two mats for the back passenger seats that do not match the existing mats as they are very small and have different colors compared to the existing ones. This was very frustrating. I emailed him saying that I was not happy with the mats and told him the reasons why and he never responded. I sent him another followup email and he still hasn’t responded. Right now, I have a car with mismatching mats and missing a second key. - He does not respond to phone calls and even if you call his direct number, he does not respond or reply via text. - During this process, Nabil Hayani demonstrated poor customer service skills, failed to acknowledge his wrongful handling of my issues, and did not make an effort to satisfy my needs. - He placed the burden of solving the issues on me rather than proactively doing his job. In short, I had a terrible experience with Mercedes-Benz of South Orlando. I think Nabil Hayani only cares about making sales and commission and he does not care about making his customers happy, if any issues arrive after the deal is closed. At this point, I would not recommend anyone to purchase a car from this dealership and most certainly not having Nabil Hayani as your salesman. More

Dealer employees treat customers like garbitch They don't have answers for your questions and they do not follow up with customers 😒 I have been there multiple times and got the same nasty treatment don't have answers for your questions and they do not follow up with customers 😒 I have been there multiple times and got the same nasty treatment More