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Mercedes-Benz of South Mississippi

D'Iberville, MS

4.8
2,806 Reviews

11619 Bobby Eleuterius Blvd

D'Iberville, MS

39540

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Showing 2,806 reviews

September 25, 2020

Excellent service. Great communication. Picked up the car right on time. Had the car Back in two hours. The whole process was seamless. Very pleased More

by MHOFFRITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rhea, Heather Fain
Sep 25, 2020 -

Mercedes-Benz of South Mississippi responded

We appreciate your service review MHOFFRITZ. We are glad hear that you are very pleased with your visit. We look forward to assisting you again on your next visit. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 25, 2020

Great place for service, never had a bad experience with the service of my car and they have always went above and beyond to make you feel at home while your car is being serviced More

by BALKOTHS0240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rhea
Sep 25, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you BALKOTHS0240 for your review of our service department. We appreciate your kind words. We are happy to hear that our Team Members go above and beyond to make you feel at home. We thank you for choosing us for your service needs. Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

Billy is THE BEST service advisor I have come across in decades. He is very friendly, a service expert, he gets to know you and your vehicle so that when he recommends service, you know he has you and your More

by kenarnoldrealestate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
Sep 24, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you kenarnoldrealestate for your review and your kind words about our Team Member, Billy. We are thrilled to hear that he takes such great care of you and your vehicle. We appreciate your business and look forward to assisting you with all of your vehicle needs. Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

They are always great to work with. Friendly service with a smile and a quick response! They always go above & beyond to help & fix issues. More

by JACKIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rhea
Sep 24, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you JACKIT for sharing your experience with our service department. We are glad to hear that our Team Members offer you an exceptional experience. We hope to continue to assist you with your vehicle service needs. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 24, 2020

I have had the worst experience ever with the service department. I wouldn’t recommend anybody to use the service department if Billy is involved. More

by L_MOSES14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Herbert, Carlos Watson
Oct 09, 2020 -

Mercedes-Benz of South Mississippi responded

We tried to reach out to you so we could address your concern. We have not received any information as of yet. We do hope to assist you again and are still willing to address your concern. Thank you. Ray Brandt Auto Group

September 24, 2020

Peyton was exceptional salesman !!! Very friendly very informative. Helped explain everything I needed to know. Called me right back. I feel free to call him anytime.Definitely would buy another car from More

by YVONNECLARK10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan McCormick, Peyton Eiler, Chris Stuben
Sep 25, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you YVONNECLARK10 for your review of your sales experience. We are happy to hear that Peyton offered you an exceptional experience. Congratulations on your new vehicle! We look forward to assisting you with your maintenance as well. Thank you for choosing us! Ray Brandt Auto Group #WeMakeItEasy

September 23, 2020

Great experience with the service writer Billy Herbert as he made the entire process easy and he considered our daughter’s safety as the car needed some tires and replacement of a 7 year old battery! More

by david11690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
Sep 23, 2020 -

Mercedes-Benz of South Mississippi responded

We appreciate your review of your service experience david11690! Thank you for your kind words about Billy. We are happy he was able to take care of you, your daughter, and your vehicle. Thank you for trusting us. We hope to see you again! Ray Brandt Auto Group #WeMakeItEasy

September 23, 2020

Heather made me an appointment quickly. Mike Rhea and Billy are the best. Jack Bowell assisted me with other matters as well. He is top notch! More

by LISACYCYK0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Bowell, Susan McCormick, Billy Herbert, Mike Rhea, Heather Fain
Sep 23, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you LISACYCYK0 for your review of your dealership. We appreciate your kind words about our Team Members. Thank you for choosing us and we look forward to assisting you with all of your vehicle needs. Ray Brandt Auto Group #WeMakeItEasy

September 23, 2020

My car was physically damaged in shop and the service department claims a faulty element did physical damage, expected me to believe it. BBB notified. Unbelievably unfair to this customer. I've been che More

by Kellydibble57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Billy Herbert
Sep 23, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you Kellydibble57 for sharing your concern. Someone from Management will be contacting you. Ray Brandt Auto Group

Sep 29, 2020 -

Kellydibble57 responded

I have heard from nobody. And with less than 75 miles on the car since I got it out of your shop, the "check engine " light is back on. My car has gotten worse. Yet nobody at your establishment cares ! Finally got my car to another shop that is looking out for my interests. They wondered what happened to my car also.. MB of SM will NEVER touch my car again !!

September 23, 2020

My experience was great! I had an appointment, they were ready when I got there, and was out in almost 2 hours. Very happy with the customer service! More

by Vividucoco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Herbert
Sep 23, 2020 -

Mercedes-Benz of South Mississippi responded

Thank you for sharing your experience in service with us, Vividucoco! We are thrilled that you had a great experience. We appreciate you choosing us for your vehicle's service needs and hope to assist you again in the future. Ray Brandt Auto Group #WeMakeItEasy

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