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Mercedes-Benz of South Charlotte
Pineville, NC
1,310 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,310 reviews
January 26, 2021
Amazing and refreshing customer service! Quality and excellence the entire process! Darius is a class act with thorough communication. We are satisfied customers and thankful for everything! Thanks Dari excellence the entire process! Darius is a class act with thorough communication. We are satisfied customers and thankful for everything! Thanks Darius! More
by katrinacherry2004
Employees Worked With
Darius Brown
January 25, 2021
Quick response by Bobby Sabates to our inquiry. Smooth transition through steps in completing purchase. Followup to ensure satisfaction. Looking forward to working with other team members of this dealersh transition through steps in completing purchase. Followup to ensure satisfaction. Looking forward to working with other team members of this dealership. More
by isenhowerj
Employees Worked With
Jonathan Emmanuel, Bobby Sabates, Pat Oberer
January 24, 2021
Excellent in Customer Service!Once again, I experienced Excellent in Customer Service! Once again, I experienced total professionalism with all staff at Mercedes-Benz of South Charlotte. Sammy, Lamir, Di Excellent in Customer Service! Once again, I experienced total professionalism with all staff at Mercedes-Benz of South Charlotte. Sammy, Lamir, Dixon, et.al. are always at the fore in providing customer satisfaction. I once had an issue with the wait time (3 hrs.) for the servicing of my vehicle. This was addressed promptly and promised to not happen again. Yesterday I was in and out! Great job by all! Satisfied Customer, Ron Kelly More
by rkelly1519
Employees Worked With
Sammy, Lamir, Dixon, Aundre Newman
January 24, 2021
Car released on 12/26. To call me when part comes in. Only call from service mgr about poor service. He would call to have right seat motor installed. Now it’s 1/21/2021 and no call. Front end still make Only call from service mgr about poor service. He would call to have right seat motor installed. Now it’s 1/21/2021 and no call. Front end still makes noise. $1900.00 wasted. More
by thomascloninger
Employees Worked With
My customer service man was Bruce
January 23, 2021
Outstanding purchase experience. Bobby T was extremely knowledgable about the product, he was professional and personable and took time to listen to what we really wanted in a car. He provided great insi knowledgable about the product, he was professional and personable and took time to listen to what we really wanted in a car. He provided great insights and took a lot of time and attention to the process. I would highly recommend this dealership. Our overall experience was exceptional. More
by brennasmith
Employees Worked With
Bobby Toth
January 22, 2021
Exceptional customer service and easy experience buying and learning about my new car. I would highly recommend Darrell and Mercedes-Benz of South Charlotte. They are very helpful and friendly! and learning about my new car. I would highly recommend Darrell and Mercedes-Benz of South Charlotte. They are very helpful and friendly! More
by Betsy Bryan
Employees Worked With
Darrell Kimrey
January 22, 2021
Grant was very nice and knowledgeable about the car we purchased. Very good experience. If we buy another Mercedes in the future it will be from this dealer purchased. Very good experience. If we buy another Mercedes in the future it will be from this dealer More
by Jeremy
Employees Worked With
Grant, Pat Oberer
January 21, 2021
Customer Service was very poor.. Communication with the customer was non existent. Had my car for almost two weeks. Did it completely fix the problem. Brought it back and they wanted to charge me again. E customer was non existent. Had my car for almost two weeks. Did it completely fix the problem. Brought it back and they wanted to charge me again. E-mailed their Client Services person about this. No reply. More
by George20
Employees Worked With
Adam Putnam
January 21, 2021
The recall was easy to make an appointment, get a rental car and kept updated on the progress. My windshield had just been hit by a rock and the service Dept lined up that to be repaired also. They made it car and kept updated on the progress. My windshield had just been hit by a rock and the service Dept lined up that to be repaired also. They made it very easy for me and I greatly appreciate that. More
by New to Mercedes-Benz
Employees Worked With
Bobby Bolen
