Mercedes-Benz of South Charlotte

Wow, what an experience. Gary Childers was patient and interested in making sure we purchased the car we need. We will definitely purchase from Gary again. He spent as much time as we needed to explain interested in making sure we purchased the car we need. We will definitely purchase from Gary again. He spent as much time as we needed to explain what was going on, and what to expect during the whole process. Marc Bartalini explained the lease terms and conditions very well and advised us about options that would help us and those that we didn't need. Jonathan Emmanuel, the Product Concierge, was equally patient and answered all our questions and followed up later with his contact information and additional information that would be useful to us in understanding our new car. He also recommended that we use the car and contact him with additional questions in the future. More

Mike went over and beyond to ensure my car was satisfactory after the purchase. He drove across town to resolve an issue with a maintenance light on my preowned Audi. satisfactory after the purchase. He drove across town to resolve an issue with a maintenance light on my preowned Audi. More

Mr. Neumann is an outstanding sales person. He was very professional and courteous. He was also very knowledgeable and thorough on his presentation and assistance in learning the vehicle. He also followed professional and courteous. He was also very knowledgeable and thorough on his presentation and assistance in learning the vehicle. He also followed up a couple of days later to see how everything is going with the purchase. More

Bobby T" was just awesome he took care of me with excellence. His customer service was outstanding!! He was very helpful the minute I walked in and exited the dearlership, he even bought me a key cha excellence. His customer service was outstanding!! He was very helpful the minute I walked in and exited the dearlership, he even bought me a key chain for my new car, How nice was that? I then came back a couple days later to place a item on my car and it seem to be a error in the system, Bobby went above and beyond to correct the situation.The job was done and completed just like he said it would be. So if you want help, satisfaction, excellent customer service and dedication Bobby T" is the man for you!!! Really!! He is the man,man!! just like Jake from State Farm. More

David facilitated a swift negotiation with fair pricing on the trade and new vehicle. He was incredibly attentive and communicative. He did exactly what he said he would - no questions asked. I appreciated on the trade and new vehicle. He was incredibly attentive and communicative. He did exactly what he said he would - no questions asked. I appreciated his follow-ups. The only issue was a significant wait-time for completing paperwork in the business office. This was out of the salesperson’s control, but this is a growth opportunity for the broader dealership to consider in terms of efficiency in the customer’s start-to-finish buying experience. More

riendly, professional, pleasure working with! From the moment I checked in to the dealer, nothing but a great buying experience! I’ll definitely be looking to purchase again from Gary Childers & Pat Ober moment I checked in to the dealer, nothing but a great buying experience! I’ll definitely be looking to purchase again from Gary Childers & Pat Oberer at South Charlotte MB. More

In need of a new, larger vehicle I researched for about 8 hours and found two cars at two different dealerships. Both checked all the boxes. Visited the first dealership and got a typical dealership experi hours and found two cars at two different dealerships. Both checked all the boxes. Visited the first dealership and got a typical dealership experience, full of every cliche in the book. Then I went to see Dave Rodriguez in South Charlotte. What a contrast! Both Dave and the dealership itself were first-class from the word go. Dave is professional, honest and sincere and immediately puts one at ease. I was so impressed I forgot to negotiate on price. Which is fine because the car was priced fairly to start. He’s a fast walker though so bring your good footwear. Couldn’t recommend them more. More

Friendly, professional, pleasure working with! From the moment I checked in to the dealer, nothing but a great buying experience! I’ll definitely be looking to purchase again from Eduardo Prego & Pat Obere moment I checked in to the dealer, nothing but a great buying experience! I’ll definitely be looking to purchase again from Eduardo Prego & Pat Oberer at South Charlotte MB. More

All of the people that I interacted with at the dealership were very helpful and responsive. The service advisor, Bryan Gunter addressed all of my concerns with professionalism and accuracy. He kep dealership were very helpful and responsive. The service advisor, Bryan Gunter addressed all of my concerns with professionalism and accuracy. He kept me updated on the status of my service and my car was ready when expected. Lee Sims More

Bobby took good care of us. No high pressure and took time to answer our questions. Followed up promptly and gave us great customer service. time to answer our questions. Followed up promptly and gave us great customer service. More