Mercedes-Benz of South Charlotte

We had a wonderful experience last weekend when we purchased our new vehicle. This was our first Mercedes-Benz purchase, and Darrell, Bobby and Marc made it enjoyable! They had the car we wanted to se purchased our new vehicle. This was our first Mercedes-Benz purchase, and Darrell, Bobby and Marc made it enjoyable! They had the car we wanted to see out, and ready for us to drive. Darrell made sure this was the car for us. He was also very knowledgeable, answered any questions we had, drafted the paperwork, and then sent us to see Marc who executed them in a professional and timely manner. We would recommend this dealership to everyone. More

An amazing dealership! Beautiful inventory inside and out! Professional sales team and management. I would definitely purchase from Mercedes-Benz of South Charlotte again! out! Professional sales team and management. I would definitely purchase from Mercedes-Benz of South Charlotte again! More

Very professional and helpful with my purchase, no pressure. Quick and easy process from hello to purchase. Would definitely recommend to my friends. pressure. Quick and easy process from hello to purchase. Would definitely recommend to my friends. More

Nance Smithwick listens to what I say. She is experienced, knowledgeable, and friendly. I am very glad that she is back because I missed her! experienced, knowledgeable, and friendly. I am very glad that she is back because I missed her! More

Professional, great service and quick! Gary and the rest of the team were awesome! Highly recommend! of the team were awesome! Highly recommend! More

Recently, I purchased another car with the assistance of Bobby Sabates. He’s very professional and always makes the process easy. Most importantly, he’s just a great guy! Thanks again Bobby! Bobby Sabates. He’s very professional and always makes the process easy. Most importantly, he’s just a great guy! Thanks again Bobby! More

I purchased a vehicle with the help of Eduardo Perez he was very professional knew about my vehicle W/O the help of a car fax. I was very impressed. Thanks Eduardo was very professional knew about my vehicle W/O the help of a car fax. I was very impressed. Thanks Eduardo More

Bob is amazing!!! I will only purchase cars with his help. I recommend him a lot to friends and family!! He is patient , kind ,and extremely knowledgeable You are luckily to have him help. I recommend him a lot to friends and family!! He is patient , kind ,and extremely knowledgeable You are luckily to have him More

I bought my mercedes in October and was very pleased I bought my mercedes in October and was very pleased with my choice and the sales staff. However, today I took my C300 2021 Mercedes in to have a lea I bought my mercedes in October and was very pleased with my choice and the sales staff. However, today I took my C300 2021 Mercedes in to have a leaking window washer fluid repaired and my squeaking brakes fixed and the end result left me emotionally drained and wishing I'd chosen a different dealership. The service manager called and yelled at me when he said I could come pick up my car because nothings wrong. I told him I'd had the windshield fluid filled many times only for the fluid to disappear and the indicator to pop back up on the dash. He also stated it was normal for the brakes to squeak all the time. When I questioned him he was offended and severely lost his temper. I called to speak to the General Manager only to have the same hateful service manager angrily call me again. Do not buy your car here, They are nice when you buy your car but cut you off as soon as the purchase goes through. The service dept is a bunch of bullies that do not want to do,warranty,covered work. This is not the service I expected from a luxury dealer. When I voiced my concerns, the service manager said he didn't care if I was a customer. If I can help anyone at all,.,please chose a different dealership!!!! More