Mercedes-Benz of South Charlotte

South Charlotte Mercedes-Benz dealership has been highly unprofessional and an incredible waste of time. They ignored my calls and emails for days, offering little to no communication. Despite clearly expre unprofessional and an incredible waste of time. They ignored my calls and emails for days, offering little to no communication. Despite clearly expressing my intent to purchase the vehicle and being willing to cover the shipping costs, they repeatedly insisted that I visit the dealership in person, even though I had already made up my mind. It's unreasonable for a dealership to refuse to ship a vehicle when the buyer is prepared to pay for the shipping, especially when the car was accurately represented in the advertisement. The constant insistence on an in-person visit seems unnecessary and inconvenient for busy customers. David Rodriguez was particularly unresponsive throughout the process, adding to the frustration. Overall, the service was very unprofessional, and I would not recommend doing business with this dealership. Never trust this company!!! Waste of time!!!! More

Bryan Gunter was very knowledgeable and helpful answering all my questions and advising me in decisions regarding my service on my GLS 450. all my questions and advising me in decisions regarding my service on my GLS 450. More

Michael was wonderful in keeping me informed, very polite and accommodating. Car was repaired correctly and delivered to me even washed! Videos of car helped me understand what was wrong with car and accommodating. Car was repaired correctly and delivered to me even washed! Videos of car helped me understand what was wrong with car More

From our long-time service rep, Paul to the cashiers and other employees, everyone is courteous, helpful and knowledgeable. Would highly recommend. other employees, everyone is courteous, helpful and knowledgeable. Would highly recommend. More

Got my service on time. Michael was helpful and responsive. Since no dealership car was available Uber service was provided Michael was helpful and responsive. Since no dealership car was available Uber service was provided More

Paul Newman is very client centric and goes above and beyond providing premium service and excellent communication beyond providing premium service and excellent communication More

Great experience when servicing my vehicle. Especially appreciate Bryan Gunter who stays in contact during the process! Especially appreciate Bryan Gunter who stays in contact during the process! More

I appreciate Chris Whiteman keeping me informed on the status of my vehicle and taking care of the problem at hand. status of my vehicle and taking care of the problem at hand. More

Bought a GLC43 about a year ago. Excellent service all the way. Highly recommended by me. Excellent service all the way. Highly recommended by me. More

Gary is always great and takes awesome care of us! The staff is always professional, and the facilities are beautiful The staff is always professional, and the facilities are beautiful More