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Mercedes-Benz of South Charlotte

Pineville, NC

4.9
1,296 Reviews

950 N Polk St

Pineville, NC

28134

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Showing 1,296 reviews

September 21, 2012

I have had the opportunity to purchase two cars from Nance Smithwick at Mercedes-Benz of South Charlotte. Both cars were purchased and then transferred out of state. Nance made the selection, purchase a More

by SC Hill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nance Smithwick
April 04, 2012

Having arrived from a CarMax just up the street, the Having arrived from a CarMax just up the street, the quality of service was night and day better at the MB dealership (not surprising it was better, More

by djfwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nance, Tom, Fred, Ken, Georgia, Georgia Buys
October 11, 2011

I took my 03 Sprinter 2500 in for service at this location with multiple problems. The major complaint was that the truck did not start. After a 1500.00 deposit we quickly got up to 4000.00 and I rec More

by jsacjsh2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aundre Newman
Nov 10, 2011 -

Mercedes-Benz of South Charlotte responded

Upon the arrival of the vehicle at Mercedes-Benz of South Charlotte the customer stated that the vehicle had been sitting unused for over a year. The vehicle would not start, crank or run at all. After addressing multiple issues with the vehicle, including a starter motor, fuel pumps and glow plugs the vehicle would now start and run. Once the vehicle was in operating condition cylinder 5 fuel injector was found to be faulty and replaced. The customer was advised that the four remaining injectors could possibly fail in the future but were all functioning properly at this time. After all repairs were completed vehicle was test driven 80+ miles and was inspected before return to the customer. When vehicle left dealership it started properly, ran smoothly and had no oil leaks present. Upon vehicles return to dealership, customer stated that vehicle would not start and that he had used approximately six cans of ether based starting fluid to start the vehicle until the point that it would no longer start or run. Customer also admitted that the vehicle ran smoothly for awhile before developing any sort of rough idle or oil leaks. The ether based starting fluid that was found in the vehicle and this product has a warning label on the can that states, 'do not use in diesel engines with glow plugs or internal engine damage will occur.’ At this time the vehicle has low compression in cylinders 4 and 5 as well as a blown head gasket. This damage is a direct result of using highly combustible starting fluid in the engine. At this time due to internal damage in engine, complete replacement of engine with remanufactured unit is recommended at this time.

July 09, 2011

We called on 7/6 to make an appt to bring 2010 E350 in to get a new tire. The right front tire had a bulge. Tires had 9100 miles. Was connected to parts dept. Wayne in parts said tire was in stock and More

by Steve P
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Barry, John and Wayne
March 29, 2011

Pushy sales people, sold car I found online and lead me to believe it was still available. Wasted trip and bad experience. I wasn't impressed with the arrogance of the sales people and felt that they were More

by JBJohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd K
February 28, 2011

My search for a car was narrowed down to a Mercedes, BMW or Jaguar. My research continoulsy lead me to a Mercedes. Thus, I scheduled a visit to Mercedes South Charlotte. Immediatley upon working with Nance More

by dwight holland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nance Smithwick, Fred Ress
February 28, 2011

I brought my 2002 Sprinter van in for a manifold recall. They replaced it for free but in the process caused me several problems that I have had to slowly solve for the past 6 months. I really wish they wo More

by Sprintered
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Westley
February 03, 2011

I live in Aiken,so people ask why I drive 125 miles to purchase a new car. I go to MB South Charlotte because I always get a deal that is better than any other MB dealership. I am always treated very cour More

by silverfox29803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nance Smithwick, Fred Rees
September 27, 2010

Everyone was kind, helpful and respectful of my time. I did not find this at the other MB dealership in town. Nance worked closely with me to help me find and purchase the car I wanted rather than trying More

by ML3504matic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nance Smithwick, Fred Rees
September 20, 2010

What an excellent dealership. I flew in from out of state and Oscar picked me up at the airport and took me to the dealership. They did everything they said they would do at the price they said they would do More

by mosesb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcelveen, Joe Velez, Fred Rees, Oscar
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