Mercedes-Benz of South Charlotte

Lease turn-in and new GLK pick-up David was terrific to work with in understanding the ins and outs of my ML350 lease turn-in. My new GLK was clean, fully fueled and ready for me to p David was terrific to work with in understanding the ins and outs of my ML350 lease turn-in. My new GLK was clean, fully fueled and ready for me to pick-up. David spent all the time I needed to get me familiar with the new vehicle and setup on MBrace. Overall, an excellent experience. More

Made the right Choice Our first experience with this dealership and they were outstanding in every field. our only concern was price because it did seem higher than the oth Our first experience with this dealership and they were outstanding in every field. our only concern was price because it did seem higher than the other dealer but there promptness' and friendliness won us over which is why we decided to buy our car from Them. Special mention of our salesman Mr John Glaser, he is outstanding, knowledgeable and extremely courteous and polite. Overall we are very happy with them and will recommend them to anyone looking for a new mercedes in the charlotte area. More

Best Experience Ever I average buying a new car about ever two year. I have purchased four Mercedes including coupes and SUV models. Threes consecutive SUV's for my wife h I average buying a new car about ever two year. I have purchased four Mercedes including coupes and SUV models. Threes consecutive SUV's for my wife have been Mercedes from a different dealer since I do not live in Charlotte. The experience at Mercedes-Benz South Charlotte began upon the recommendation of a friend. All arrangements for the car where make by phone and email with my salesman John Glaser. He prepared everything even giving me a list of what to bring and exactly how long every step of the delivery process would take from introduction, financing, and technical about the car. Everyone had a smile and I felt it was their intent on making it a pleasant experience. I received more information about the technological aspects of my car than ever before when buying a car. Everyone was willing to give me all the time I needed, but still very efficient and organized. Ken Hooshmand who handled the financing was well organized and did not waste any of my time. John Glaser was organized in making sure the process went smoothly and I was handed off personally to the next person involved in the process without having to stand around. Fred Rees explained more about the technology of the car with more expertise than anyone I had previously dealt. Rather than one person doing everything it was like having a specialist to go through the car with you. I even learned things about the Mercedes I had recently bought my wife at a local dealership which was the fourth in a row. I can only sum it up by saying I will drive from Raleigh to Charlotte without a second thought to buy my next car at Mercedes-Benz Charlotte. A drive worth making. Very impressive gentlemen please keep up the good work. More

Wonderful time at Mercedes Benz of South Charlotte We went to Mercedes Benz of South Charlotte because that is where we found our first Smart Car! David Rodriquez helped us and was awesome. No pressur We went to Mercedes Benz of South Charlotte because that is where we found our first Smart Car! David Rodriquez helped us and was awesome. No pressure. No pushing. He shared with us the cool facts about the Smart history, safety and style, then let us drive it and fall in love all on our own! So when we needed another car...we went back and once again..... David was awesome! Matther of fact everyone there is so nice! Even when they take your money, they are so nice! (Thanks Ken) Totally good experience! More

Great Dealer Arrived close to closing. Everyone was very nice. We never felt rushed or pressured. Great car, great price , great people. Stayed 3 hours past c Arrived close to closing. Everyone was very nice. We never felt rushed or pressured. Great car, great price , great people. Stayed 3 hours past closing. Next days final loose ends just as awesome. Thank you Jeff, Marc & Fred More

Jeff Gourd has shown terrific customer care in Jeff Gourd has shown terrific customer care in understanding my (customer) needs when it comes to purchasing my vehicles. He is the first in 50 yea Jeff Gourd has shown terrific customer care in understanding my (customer) needs when it comes to purchasing my vehicles. He is the first in 50 years of purchasing cars that has shown a true respect for his customers and the vehicles he represents. There are closer dealers but they did not show the appreciation of the tranaction the way Jeff Gourd did. He has created a life long client for himsef and this dealership. So far there has been 3 vehicles leased from him and I expect alot more. More

MB South Charlotte the only place to purchase a Mercedes I have been a customer at MB South Charlotte for the last 7 -8 years. I cannot say enough about the dealership! My parents were looking to purchase I have been a customer at MB South Charlotte for the last 7 -8 years. I cannot say enough about the dealership! My parents were looking to purchase new cars and I would not have dreamed of taking them anyplace else! Darius Brown secured a great deal for the both of them and now they are a part of the Mercedes family! After my Dad picked up his vehicle someone sideswiped his bumper in the parking lot. Darius told hom to bring it back in and they would take the scratch off of the bumper free of charge. I don't know many dealerships that would do that for free. hey could not be any happier with their new vehicles thanks to Darius. I have been sold on MB South Charlotte for years and now are as well! Thanks again Darius! More

I was called by the dealership to come in for a maintenance check. We arrived at 10:00 AM as scheduled. We were met immediately, offered goodies and drinks, use of the facilities, while our loner maintenance check. We arrived at 10:00 AM as scheduled. We were met immediately, offered goodies and drinks, use of the facilities, while our loner car was being brought up. Eduardo Prego, our sales person saw us and rushed out to greet us. This was our first visit since buying the car. We were treated like royalty by the staff every where we went. When we returned the loner car I asked if someone could give me another lesson on the navigation system. Eduardo got Fred Rees to show me what I needed to know and he was wonderful and patient. My first service experience was delightful. More

Service and Sales - The BEST in Charlotte I moved to Charlotte last year and was looking for a local dealership to services my vehicle. I lived downtown so I chose a dealership that was very I moved to Charlotte last year and was looking for a local dealership to services my vehicle. I lived downtown so I chose a dealership that was very local to the area. I scheduled a simple service (oil change) and was on time for my appointment. I was very disappointed due to the service lasting 2.5 hours, and no loaner vehicle to supply me. With multiple visits to the services advisor, he finally agreed to just get my car back to me, because they were running behind. Next stop - South Charlotte! Aundre (Service) was exactly what I needed! Quality service, responsive to my call, and the dealership staff were wonderful! THANK YOU! Needless to stay, I was loyal to South Charlotte and even traded in that vehicle for a new one. Darrell (Sales) knew my price point and helped me find my next new baby. And trust me - I'm one picky woman! Thanks South Charlotte! Brandi R More

Wonderful buying experience My best buying experience ever! No hassles, no wasted time in unnecessary talk. In spite of the fact that I went back to test drive 4-5 times, John Gl My best buying experience ever! No hassles, no wasted time in unnecessary talk. In spite of the fact that I went back to test drive 4-5 times, John Glaser was very patient, courteous and spent a long time with us on the test drive even though it was fairly late in the evening! More