Mercedes-Benz of South Charlotte

Satisfying experience I can't say enough about how impressed my husband and I were with our saleman, Tommy Ballad, during our recent look/see visit and subsequent purchase I can't say enough about how impressed my husband and I were with our saleman, Tommy Ballad, during our recent look/see visit and subsequent purchase of a Mercedes GLX 350. Having driven another brand of car for 15 years, I was not certain I wanted to change.. but I liked the size of the 350. Tommy explained very clearly the features of the 350, how it might compare with other autos.. He answered our questions easily and with assured knowledge...He was offering a product that he obviously believed in...We did purchase the 350....Marc easily moved us through the paper work.. Every employee we met made us feel welcome, and I think we left with some new friends. As we left, Tommy said "Call me anytime if you any questions come up."..and I am sure I will!! Another great perk is this dealerships offer of a carwash certain days of the week to their 'preferred' customers... We will happily take advantage of that...Who doesn't like to drive around in a sparkling Mercedes 350! More

purchase of car I purchased a Mercedes in 2011 and then upgraded to a E350 today! Dave and Ryan explained all of the vehicle features and helped me make an informed d I purchased a Mercedes in 2011 and then upgraded to a E350 today! Dave and Ryan explained all of the vehicle features and helped me make an informed decision. Dave has been an excellent resource to me in the past and present. I would highly recommend him to help with any vehicle purchase. He is honest and dedicated to doing the right thing. Thanks! More

GOOD JOB I just purchased an E350 mercedes and Tommy made the experience very pleasant. He was very knowledgeable of the car and answered all questions. He I just purchased an E350 mercedes and Tommy made the experience very pleasant. He was very knowledgeable of the car and answered all questions. He did not pressure me into any decision and was aware of my concerns. I would definitely recommend him as a salesman. Marc was also good in the finance department and had the paper work done in a very short time. The young lady (forgot her name) also was very helpful solving a title problem that was finally worked out. More

2nd Purchase My husband and I just purchased our 2nd Mercedes from Darrell and once again the service was superb. Everyone was very helpful and accommodating, sta My husband and I just purchased our 2nd Mercedes from Darrell and once again the service was superb. Everyone was very helpful and accommodating, staying well past business hours to ensure we got what we wanted. We will definitely be back for a future purchase! More

Worth the drive., This was our second purchase from this dealer. Always a great experience. We find the staff exceptionally friendly and knowledgeable as well as willi This was our second purchase from this dealer. Always a great experience. We find the staff exceptionally friendly and knowledgeable as well as willing to negotiate. Thanks Darius! More

Great experience buying my first Mercedes This was my first Mercedes purchase and me and my wife had lot of questions. Tommy was patient and not very pushy to make a decision. He worked patien This was my first Mercedes purchase and me and my wife had lot of questions. Tommy was patient and not very pushy to make a decision. He worked patiently with us answering our questions or working with others to get answers to our questions. It was easier to make a decision working with Tommy in buying our car at this dealership. Marc in Finance was also a pleasure to work with. He took time explaining all the details of different financing options and maintenance/extended warranty. Overall it was a very good experience and I truly believe I got a good deal at this dealership. More

Great Remote Service My wife and I were able to work with John completely over the phone. We lived in Chapel Hill and good not make it to the dealership due to our schedu My wife and I were able to work with John completely over the phone. We lived in Chapel Hill and good not make it to the dealership due to our schedules. John worked out all the details, including taking pictures of nearly every inch of the Audi SQ5 we purchased and sending them via email. This was probably the best experience we have ever had purchasing a car and we typically buy 2 cars every 2 years. Thanks again John, great work!! More

purchase experience My wife and I, being new to the Charlotte area, were pleased to find a MB dealer that could provide friendly and efficient service for our 2 cars. W My wife and I, being new to the Charlotte area, were pleased to find a MB dealer that could provide friendly and efficient service for our 2 cars. We just purchased a preowned GLK and were very pleased and surprised by the no-pressure courteous service. Thank you MB or SoCharlotte for a very pleasant experience We look forward to many years of service with your dealership More

Best experience ever buying a used car! I found just the car I wanted on cars.com -- a used Nissan. Contacted Tommy Ballard and he was very straightforward. I told him I would look around I found just the car I wanted on cars.com -- a used Nissan. Contacted Tommy Ballard and he was very straightforward. I told him I would look around and call back. When I called back a day later to negotiate, they were very fair and lowered the price some...but I have to say that the car was already priced far lower than all the others I was looking at. I got a used van for 9K less than the same new one and it had only 2,500 miles on it. Made the trip down to pick it up and the process was flawless and quick. Can't recommend them more. More

Easy Online Purchase I had a great experience working with Tommy Ballard buying my used c300 online. I emailed in wanting to arrange to trade in my car and do all of the I had a great experience working with Tommy Ballard buying my used c300 online. I emailed in wanting to arrange to trade in my car and do all of the financing work via email and then show up a day later to make the purchase, and that's exactly what happened. Tommy was very communicative and helpful. The original car I inquired about was at a sister dealership, which meant it wouldn't be CPO, so he steered me in the direction of a better car at the same price. I couldn't be happier. Ken Hooshmand was also excellent in the finance department helping me finalize everything, get a great rate, and understand my options for extending the warranty. It was truly a wonderful experience. More