Mercedes-Benz of South Charlotte

Lazy, Incompetent, ineffective, and unprofessional! Worse experience ever trying to make a purchase from this dealer. Go anywhere but here!!!! Rude and unprofessional. Serious lack of communication sk Worse experience ever trying to make a purchase from this dealer. Go anywhere but here!!!! Rude and unprofessional. Serious lack of communication skills.... Wouldn't recommend to anyone! More

Wonderful buying experience David Rodriguez was both professional and friendly throughout my entire car purchasing process. He was extremely patient and knowledgeable as I test d David Rodriguez was both professional and friendly throughout my entire car purchasing process. He was extremely patient and knowledgeable as I test drove and reviewed several vehicles prior to selecting the perfect car for me. Thank you David, buying a new car has never been such a fun and exciting experience. More

Best salesperson: Adam P!!! The customer service is what it's about here. Adam Putnam worked day and night to get us the car we wanted. We even had his cell that we would text an The customer service is what it's about here. Adam Putnam worked day and night to get us the car we wanted. We even had his cell that we would text and send pics and change our mind twenty times :) and he would always answer and find us whatever we decided on. He made it happen. He's very personable and he truly cares. If you want a Mercedes, call Adam! More

Great Experience! Just purchased a 2017 Smart Cabrio. Wiorked with Darrell Kimrey for several months waiting for the release of this particular model. Darrell was the e Just purchased a 2017 Smart Cabrio. Wiorked with Darrell Kimrey for several months waiting for the release of this particular model. Darrell was the epitome of great customer service - professional, patient, listened and worked diligently to meet my request. I appreciate superior customer service and spend my money where I receive great service. Darrell is a excellent salesperson and MB of south Charlotte is a first-class dealership! I look forward to doing more business with them in the future. More

Great service Thank you Aundre Newman for your attention to detail in my last service. Your patience and professionalism are greatly appreciated. I highly recommend Thank you Aundre Newman for your attention to detail in my last service. Your patience and professionalism are greatly appreciated. I highly recommend this dealership for any service needs. More

Best MB Dealership for service needs! My service needs started with Advisor Paul Newman and ended with Manager Aundre Newman. Just needed to say that both gentlemen displayed the highest My service needs started with Advisor Paul Newman and ended with Manager Aundre Newman. Just needed to say that both gentlemen displayed the highest level of professionalism, knowledge and patience. I was most impressed with the effeciency of the service process and the timely follow-up after my service was completed. Thank you for making my service experience like no other in the past, happy to be a MB owner and proud that you are my service dealership. I would highly recommend your dealership to my friends and family. More

Superior Service My service advisor Paul Newman was very caring and helpful. He explained my service needs and costs and made experience was a pleasant one. I would My service advisor Paul Newman was very caring and helpful. He explained my service needs and costs and made experience was a pleasant one. I would highly recommend Paul and this dealership to all my friends. More

Very disappointed This dealership location gets a half of a star in my book! I've never been to a Mercedes-Benz location worldwide with such lack of customers service. This dealership location gets a half of a star in my book! I've never been to a Mercedes-Benz location worldwide with such lack of customers service. Not sure if it was because of my visual image or my workout attire from leaving the gym to inquire about a model of a car. Didn't get a welcome, a goodbye or anything. Walked in and was looked at, as if I was lost. This is not the Mercedes-Benz brand customers service that I have known over 20 years. More

Unprofessional & Disrespectful Bought two new cars (CLS550, ML350) from these folks 2 1/2 years ago & when I recently brought some serious concerns to Mr. Tom Marcham, the General M Bought two new cars (CLS550, ML350) from these folks 2 1/2 years ago & when I recently brought some serious concerns to Mr. Tom Marcham, the General Manager, regarding our original contract, he told me they were "ignorant", accused me of "wanting something for nothing" and told me to "go elsewhere" for future vehicle needs. I cited specific incidences of concern regarding Georgia Buys and Marc Bartolini and like them, he was defensive, unconcerned & rude. Totally disregarded the shortcomings of his team. Facts were twisted, distorted and ignored. Darrell Kimrey, the concierge folks and the courtesy shuttle drivers are the only bright spots I have found here. Due to extensive personnel turnover, my experiences in the service department have been less than pleasurable. I have found first-class customer service at Mercedes Benz of Jacksonville, FL and Atlanta, GA, so it's clear the problem is isolated to this management group. Customer service is non-existent once you sign the bottom line. More

TERRIBLE CUSTOMER SERVICE This dealership is strong in initial customer service and making you feel a valued customer. Truth is, they don't follow through, and don't care about This dealership is strong in initial customer service and making you feel a valued customer. Truth is, they don't follow through, and don't care about the unresolved issues they create and leave you with. I own a Sprinter. Needed some extra keys made. Just the keys programmed for the ignition- no fobs. Bought the keys there and brought in the van. Unbeknownst to me the vehicle (bought used years ago) has a key program limit. When the dealership attempted to make key number 9, the device in the vehicle that counts keys erased or shut down. Whatever it did meant no more programmed keys. Dealership was able to get one key- the one I drove it there with, to program. They suggested I not use the other spare key I had previous as they couldn't guarantee it wouldn't render the one working ignition key useless. When I arrived to pick the van up after hours that evening all the doors were unlocked and the working key was inside with the useless keys that couldn't be programmed. Yes, I said UNLOCKED. While I received a part number and cost to replace the memory to make more keys, I never received an estimate to order and install. Several phone calls and two emails later, still no resolution. Mercedes Benz is big on satisfaction surveys and even low ratings on those don't get a response. NO ONE from the dealership has called me to even discuss resolving. More than a month now without positive contact from the dealership. They dropped the ball, apparently don't care about helping to make things right, and have lost a customer for life. I'll be telling everyone I know about this experience. Beware this dealership. Boo Felix Sabates Boo. More