Mercedes-Benz of South Charlotte

The best in service, relationship w/ customer and style A year ago I purchased my E350. I have enjoyed my vehicle and the relationship that I have established with Gary Childers (Salesperson) and Frank Br A year ago I purchased my E350. I have enjoyed my vehicle and the relationship that I have established with Gary Childers (Salesperson) and Frank Brucia (Service Advisor). From the first interaction, Gary made selecting a car and the purchase process simple and pressure free. His professionalism is superb and personal interaction makes be feel like a part of the South Charlotte family. Every time I step in the dealership, Gary greets me by name. He's amazing! Frank is awesome as well. The personal attention, quick service and professional but personal interaction is impressionable. There is no doubt where I will go for my next purchase. More

Exceptional Experience Darrell and the team at MB South Charlotte make car buying an exceptional experience, every time. Not only is Darrell very knowledgeable, and polite, Darrell and the team at MB South Charlotte make car buying an exceptional experience, every time. Not only is Darrell very knowledgeable, and polite, but he is mindful of a buyers time constraints, and goals. I highly recommend Darrell in sales, Marc in finance, and Georgia as a great team to work with. More

Quick and stress free The Mercedes dealership didn’t keep me there longer than necessary. Everything was explained thoroughly and John Sims really made it a stress free exp The Mercedes dealership didn’t keep me there longer than necessary. Everything was explained thoroughly and John Sims really made it a stress free experience. More

Customer service is second to none John & Jeff both went out of their way to ensure that my buying experience was as hassle free and pleasurable as possible. Their customer service is a John & Jeff both went out of their way to ensure that my buying experience was as hassle free and pleasurable as possible. Their customer service is absolutely second to none! More

Pre-Paid Service is not all included I had the worst experience with this dealership, I'm leasing a B-class all electric MBZ and I purchased a pre-paid maintenance for it. During inspecti I had the worst experience with this dealership, I'm leasing a B-class all electric MBZ and I purchased a pre-paid maintenance for it. During inspection before returning the leased car last week, I was told that it had excess wear and tear on front tire (only driven 23k miles) and asked to pay $430 because the tire were not rotated during the lease time. I went back to MBZ South Charlotte that performed my service and I spoke with the service Manager who told me tire rotation is not included in 10, 20, 30k service and they have not rotated them when I brought in the car. That is inconsistent with the guideline published by MBZ online (just google that). I thought I purchased a peace of mind with the pre-paid service and I learned that I can't trust them, so do not forget to tell their "specialist" that please rotate the tires during service if applicable. In contrast I dropped my wife's car at the Mazda dealership next door and when I told them not to forget to rotate the tire the technician confirmed it's a standard practice. SO YOU ARE NOT GETTING YOUR LUXURY EXPERIENCE WITH SO CALLED LUXURY CAR. I'm sad because B-Class is my second MBZ car after owning a C-class for over a decade, I always loved the brand, SO SAD HOW IT'S CHANGING AND TREATS ITS LOYAL CUSTOMERS. More

Dream Pre-retirement Car My experience was excellent. From the moment I walked in I was treated with dignity and respect. EVERYONE was friendly and went out their way to make My experience was excellent. From the moment I walked in I was treated with dignity and respect. EVERYONE was friendly and went out their way to make me feel welcome. I knew what I wanted and David made sure I was shown what I had in mind. We instantly became buddies! Pat Oberer was excellent in terms of walking through additional offerings and finishing the sales paperwork. I would definitely recommend others to work with David & Pat. So glad to be part of Mercedes-Benz South Charlotte family! More

Mercedes South Charlotte Positive and efficient experience purchasing a new Mercedes. Friendly and knowledgeable staff helped reduce time at dealership and provide sufficient Positive and efficient experience purchasing a new Mercedes. Friendly and knowledgeable staff helped reduce time at dealership and provide sufficient information needed at purchase. Will choose to go through same dealership and representative for upcoming purchase of another MB. More

Glenn Worthman, 5 Stars for many reasons Glenn was extremely professional and knowledgeable about all the different Mercedes that I wanted to take a look at. He was patient with the many ques Glenn was extremely professional and knowledgeable about all the different Mercedes that I wanted to take a look at. He was patient with the many questions that I had and it was truly a top notch customer experience. Glenn also had a great team to support the entire process. I had purchased the 2018 GLC300 4MATIC Coupe which is a lot of fun to drive. Mercedes-Benz of South Charlotte please don't change the customer focus you provide, as I want to keep coming back to buy my next new cars from a company that gets how this business should operate. Thank you, Naeem Q More

Superb and knowledgeable customer service Every individual at Mercedes Benz of South Charlotte we dealt with was extremely knowledgeable, professional and helpful. It was the most positive ca Every individual at Mercedes Benz of South Charlotte we dealt with was extremely knowledgeable, professional and helpful. It was the most positive car buying experience we have ever had. Dave Rodriguez and Jonathan Emmanuel went far above and beyond to provide relevant information to inform our buying decision and to ensure we understood features of our new car. We will enthusiastically recommend Mercedes of South Charlotte to our friends and colleagues largely as a result of our contact with Dave and Jonathan. More

Dave Rodriquez - Excellent customer service I just picked up my new GLE350 from Dave Rodriquez at MB of South Charlotte. It was a great experience. Dave not only got the vehicle ready on short n I just picked up my new GLE350 from Dave Rodriquez at MB of South Charlotte. It was a great experience. Dave not only got the vehicle ready on short notice but he also greeted me at the door, processed everything quickly, and walked me to the new vehicle in a cold rain with umbrella in tow. Dave and all of the staff at MB South Charlotte are professional, friendly, and a pleasure to work with. There is no doubt I will use MB South Charlotte again and again. More