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Mercedes-Benz of South Charlotte
Pineville, NC
1,313 Reviews
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Showing 1,313 reviews
May 07, 2025
Mercedes of South Charlotte did not disclose over $4000 in maintenance that this vehicle required at the time of purchase. This means either 1.) they didn’t know about it, and their vehicle inspections in maintenance that this vehicle required at the time of purchase. This means either 1.) they didn’t know about it, and their vehicle inspections are woefully insufficient, or 2.) they willfully failed to disclose. I would prefer to think it’s the former. During purchase, no mention of deferred maintenance was made. Test drive and inspection did not reveal any issues. The vehicle appeared clean and well kept, so I proceeded with the purchase. I completed the paperwork in the evening and went to go pick up the next vehicle the next morning. Before pickup I registered the vehicle with Lexus which allowed me to see detailed service records. Service was done within the last 1000 miles at Lexus, but a water pump and oil leak were deferred. I inspected during pickup, and could only see mild seepage. I asked the salesman, Janusz, and he wasn’t aware of any issues. I scheduled an inspection one week following purchase, and the mechanic recommended timing cover seal and water pump. This is amounts to over $4000 in work at a Toyota service center. This inspection agrees with the deferred maintenance from Lexus. Needless to say, avoid purchasing a used vehicle or getting your car serviced from Mercedes of South Charlotte. At the very least, they are not up to the Penske standards of quality and attention to detail. I understand this is a used vehicle, and upkeep and maintenance are required. However, issues like this should be disclosed if they exist prior to purchase. I hope the dealership chooses to make this right. More
by LexusPurchase2025
Employees Worked With
Janusz Walczak
May 03, 2025
Absolutely the worst experience I have ever had with a service dept ,the #1 problem was to put a belt on correctly and while I was there I figured i would have some others things done ,I knew I had one se service dept ,the #1 problem was to put a belt on correctly and while I was there I figured i would have some others things done ,I knew I had one sensor in exhaust needed replacement, agreed to that since it was there already there, charged me over 500.00 plus the part that takes 5 minutes to replace and then tell me the def system needs work and the other sensor is bad and seized and was going to be 1300.00 to fix that's where I smelled the xxxxxxxx !!!!! And said im coming to get it dont fix that part ,It's a 2007 model and did not come from mercedes with def until later year models !!! Here's where it really gets good ,the second sensor they said needs replaced was intentionally unplugged!!! Plugged it back works perfectly, HERE IS MY WARNING DEALERSHIPS ARE STRUGGLING AND TRYING TO GENERATE INCOME HOW EVER THEY CAN , TECHNICIANS AREN'T GETTING ENOUGH HOURS SO THEY ARE INVENTING PROBLEMS!!! MERCEDES SOUTH OF CHARLOTTE I WILL NEVER BE BACK AND YOU HAVE BEEN WARNED !!! More
by kennethhelms
Employees Worked With
Ramsey service writer
April 30, 2025
David was such a pleasure to work with. He Is quick with texts and call responses and got us exactly what we wanted very quickly. A smooth and easy experience! He Is quick with texts and call responses and got us exactly what we wanted very quickly. A smooth and easy experience! More
by Katie C
Employees Worked With
David Rodriguez
March 23, 2025
David Rodriguez is Awesome to work with. He will give you a world class experience. Next time your in the market for a Mercedes Benz go see David. He will give you a world class experience. Next time your in the market for a Mercedes Benz go see David. More
by Ray Patterson
Employees Worked With
David Rodriguez
March 21, 2025
Perfection! Gary Childers takes your hand and leads you to the Mercedes meant for your family. With years of experience in handling luxury cars, he listens to Gary Childers takes your hand and leads you to the Mercedes meant for your family. With years of experience in handling luxury cars, he listens to your personal lifestyle, shares the advantages of models available, ultimately sends you home with the key fob of your dreams!. What more could you ask for? More
by meltonpat
Employees Worked With
Gary Childers, Marc Bartalini
February 26, 2025
I recently leased a new 2024 S 580 MB and Gary Childers my salesperson was absolutely amazing. Gary made the process enjoyable and seamless. When my wife and I arrived, Gary had everything ready!!!!!!!! my salesperson was absolutely amazing. Gary made the process enjoyable and seamless. When my wife and I arrived, Gary had everything ready!!!!!!!! Marc in the Finance department was fantastic!!!!!!!!!!! Will definitely refer family and friends............... More
by rwise6@sc.rr.com
Employees Worked With
Gary Childers, Marc Bartalini
