Mercedes-Benz of South Bay - Service Center

Let me start by saying, I've been coming to this dealership for a number of years now. Unit this past Saturday I've only received exceptional service from the Services Department. This past Saturd dealership for a number of years now. Unit this past Saturday I've only received exceptional service from the Services Department. This past Saturday left a sour taste. I made an appointment and when I showed up 10 mins early the gentlemen when tried to check me in couldn't find me as being schedule. So, he went into the service department to find an adviser to help me. The gentleman was very nice. He came out with a printout of all the service and recall service my car received and try to send me on my way. I told him I have an appointment for an oil change. He then went back into the service department. I wanted for about 30 mins. I watched cars come and go. Then Cesar noticed me. He politely explained to me that I had an appointment but there was no service advisor assigned to me. Ten mins later a less than friendly persons came out to assist me. I felt like I was a bother to him. He displayed an attitude like he did not want to be there. I guess the look of displeasure on my face alarmed him, then his whole attitude changed. I just stayed calm and took mental notes. This is not the "WHITE GLOVE" service that I am used to by Mercedes-Benz of South Bay. I will think long and hard before I even think about bringing my business back. You can Henry in service for that. Your customers should not feel like they are not wanted. More

My rep Emily is the best. She’s knowledgeable and super helpful. She’s a supportive person and Mercedes of South Bay is lucky to have her. She’s knowledgeable and super helpful. She’s a supportive person and Mercedes of South Bay is lucky to have her. More

The Service Advisor was very patient and courteous in providing information and updates regarding the services providing information and updates regarding the services More

I trust sb merc with service related issues, both scheduled and unscheduled. SB Merc serviced my 2018 E400 coupe twice and both times I was satisfied with the service advisor and the work done. And t scheduled and unscheduled. SB Merc serviced my 2018 E400 coupe twice and both times I was satisfied with the service advisor and the work done. And they wash your car! More

The car advisor Christopher was very nice and accommodating, as possible. The coffee and visitor space provided was cool. accommodating, as possible. The coffee and visitor space provided was cool. More

Excellent service was provided. The facility was clean and my car was completed by the time promised. Only complaint was that snacks were no longer provided as in previous years. The facility was clean and my car was completed by the time promised. Only complaint was that snacks were no longer provided as in previous years. More

Service is not reliable, they repair one problem and mess up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. up another part of the car. They don’t take responsibility for their service, never call back and don’t care, after you give them your credit card. More

I came in to SB Mercedes to replace my tire. Christoper has been my service advisor the last two times and he is professional, personable, and quickly gets you checked in and out., Christoper has been my service advisor the last two times and he is professional, personable, and quickly gets you checked in and out., More

Fast and reliable. Had questions and were answered fast. The sales person was able to assist. Had questions and were answered fast. The sales person was able to assist. More

I go to south bay mercedes benz because of the expert advice of service advisor frank perry who is very knowledgeable and knows everything to know about mercedes vehicles. I have 3 vehicles that I servic advice of service advisor frank perry who is very knowledgeable and knows everything to know about mercedes vehicles. I have 3 vehicles that I service there and most of the staff is friendly. Unfortunately the biggest problem I see happening is they DO NOT have loaners and that is quite a disappointment when us consumers need a car to go to work. Why did this start happening recently? Kinda frustrating when we rely on our dealership to take care of its consumers. More