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Mercedes-Benz of South Bay

Torrance, CA

Overview
Reviews
Vehicles
4.4
833 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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3311 Pacific Coast Hwy

Torrance, CA

90505

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Showing 833 reviews

October 23, 2023

Nice service… help me get the car I want. The finance department needs to increase their capability to get a loan. I finally get a loan by myself More

by mia.z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy
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Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hi Mia, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2023

The customer service Christopher provided was excellent. MB of South Bay will be the dealership I will choose to fulfill my future auto needs. Will definitely request Chris to assist me. More

by Eyvabost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2023

My experience is always pleasant Everyone is very friendly and helpful. Taking my vehicle for maintenance and working with Linda my service advisor was very pleasant. She was knowledgeable about my c More

by vixshp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Oct 22, 2023 -

vixshp14 responded

The staff from service area, the drop off, the service desk at the lobby, finance and sales floor. Everyone works well as a team, they are very friendly. I enjoy my experience and it feels nice to brouse the show room or shop and purchase merchandise. Each time my car gets a little service, I enjoy purchasing a little momento from the merchandise store.

Oct 22, 2023 -

vixshp14 responded

Thank you to all who work at Mercedes Benz. Stay friendly and courteous.

October 18, 2023

Worth the wait but you will wait and wait. Minor service takes hours. A smog check took 4 hours. More

by rafrb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

October 17, 2023

I purchased a car and they have the car and my money I need help More

by russclimpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
David Morales ,David Arosho ,Hector Rodriguez, Jay Simmons
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Oct 20, 2023 -

Mercedes-Benz of South Bay responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please contact us at (310) 513-5300 so we can work with you to make this right.

October 14, 2023

Jaclyn delivers top notch service And all of the other staff are very kind. I go back over and over again. More

by blackjack200398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
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Oct 16, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2023

I had a great experience with Christopher! He was very helpful and explained in detail regarding my car. The waiting area was super clean and quiet where I could work while waiting for my car. More

by brittneyidalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Oct 15, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

October 09, 2023

Fatemeh Kazemi, Financial Manager, had me wire payment for my new vehicle and refused to release it to me! After a delay of almost two weeks, the vehicle was finally released. The delay will cost me an ex More

by New AMG Owner
Recommend Dealer
No
Employees Worked With
Ryad Darweesh, Fatemeh Kazemi
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Oct 11, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (310) 513-5300. We look forward to hearing from you.

October 09, 2023

They take a very super long time to service me even when I have an appointment. Other than that some of there policies should accommodate the extended warranty!! Like loaner vehicles should be granted to AL More

by sherriannreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Oct 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

October 09, 2023

I bought my first Mercedes Benz. It was a great experience. My sales guy Sam Sourial was professional, knowledgeable and patient. I will definitely recommend Mercedes Southbay (Sam S More

by andrea.ortiz51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Sourial
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Oct 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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