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Mercedes-Benz of South Bay
Torrance, CA
832 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 832 reviews
March 02, 2008
I Leased a new 2008 Mercedes-Benz from this dealership. (South Bay Mercedes-Benz, Torrance, CA). When I was in finance, I was lied to about the cost of an oil change. They used a scare tactic to get me to (South Bay Mercedes-Benz, Torrance, CA). When I was in finance, I was lied to about the cost of an oil change. They used a scare tactic to get me to buy a pre paid package. I was told that each oil change cost $400.00. So I purchased a $1500.00 Package from the dealership. To then later find out that oil changes are only $195.00 for A and $295.00 for B. So a total of $500.00 over my lease. I paid $1500.00 for this package. I asked for a refund and they told me it takes one month. So i waited a month and a half and no call. I have called them over 50 times about this issue. I even had the GSM call me a liar, because he says that his finance manager would never say a lie. I feel bullied around by this lot. I have been through so much hassle from salesman telling me to talk to someone else every-time i call. What is funny about all of this is I still have not received a refund and never get calls back from these guys that I still keep calling to this day. It has been well over two months. I just wish I could get some help from someone. They will not even let me finish my sentence when I call in to get help. BEWARE! This could happen to you! More
by djmeichar
Employees Worked With
Charles Alffano (GSM), Fuzzy L. (Finance Manager) Eric Dantas (Finance Manager) + Several other people not named.
January 10, 2008
We bought a used car from South Bay Mercedes and after our mechanic looked at it, we noticed several issues that needed to be addressed prior to buying the automobile. The brakes were worn out and needed our mechanic looked at it, we noticed several issues that needed to be addressed prior to buying the automobile. The brakes were worn out and needed to be replaced. The brake cyclinder was leaking and needed replacing. These alone were safety concerns and no car should be sold in this condition after a so called pre-sale inpsection. The engine was also burning oil and smoking out the exhaust sytem. They assured us this would be fixed and sent it to one of their shops that deal with their used cars. We recieved the car back and were promised that the problem would was fixed and everything is under a guarantee and if we had anymore problems they would resolve them so we purchased the car taking them at their word. The car still smokes and we have taken it back two more times to fix the problem and it has not been fixed. The brake pads they used are also the cheapest ones they could use and the car squeals horribly when the pads are cold. I contacted the sales manager Kevin Nadiri to address the engine issue and was dismissed by saying in his own word "You bought the car, now it is your problem". He was also the most arrogant and condescending person I have ever dealt with. I was shocked that Mecedes Benz of South Bay would even tolerate personel with that type of attitude and customer relations skills (or lack thereof). I will never purchase a car form them and would advise all of my friends to avoid Mercedes of South Bay. Customers should be treated with respect and promises should be kept. Absolutely intolerable in a dealership of that caliber. More
by KYNaidu
Employees Worked With
Kevin Nadiri
