Mercedes-Benz of South Bay

NO LONGER A GOOD SERVICE CENTER!!!!! My husband called to set up a service appointment. The service was for minor service. When he got there at 8 AM the service man told him he would ha My husband called to set up a service appointment. The service was for minor service. When he got there at 8 AM the service man told him he would have to leave the car until late afternoon. My husband said he had no way to get home and that he called in advance for an appointment so his car should be ready in a couple of hours. The service man told him that he would call Uber for him. My husband left with his own car and came home. A few days later my husband called again for another appointment. This time the lady making the second appointment told my husband that the service should only take two (2) hours at the most. My husband drove again to the service center and told the service man he had an appointment. Please read above for the out come of this visit (same as first visit). A year ago my husband took his car to this same dealer service center and he was in and out in two (2) hours. The service people were very nice. NOT ANY MORE! I understand that this dealership has new ownership. My husband asked to talk to the General Manager or his assistance and he was told that both of them were unavailable. My husband left. In addition to this, my husband called Mercedes "head quarters' and explained his problem with South bay Mercedes. The gentleman from the head quarters told him to next time "call Uber and that he would call South Bay Mercedes and see if this issue can be corrected for the future and that he would call my husband right back". The service man has not returned the call yet! (three days ago). Maybe they were busy! Save yourself a headache and go to LONG BEACH MERCEDES! More

Friendly and profesional I had to stop by the south bay service since my brake pad light went on and I was worried of driving in the freeway. My service adviser, Paul Buntik I had to stop by the south bay service since my brake pad light went on and I was worried of driving in the freeway. My service adviser, Paul Buntikampol, was able to give me a loaner, and have my car ready the next day. More

Best ever car-buying experience! Our salesman, Hayes McMillan, and his manager, Gary Pilikyan were truly excellent! This was the best, easiest and most pleasant experience we have ev Our salesman, Hayes McMillan, and his manager, Gary Pilikyan were truly excellent! This was the best, easiest and most pleasant experience we have ever had in buying a vehicle. They handled our trade-in smoothly and quickly too. We will definitely recommend this dealership and these gentlemen to anyone who is interested in buying a car. More

"Superb" MBZ SB is the place I want to thank the team of MBZ SB David, Brian, Lee & Ed. That show me the best of the best customer service & help me get my dream car to become Ali I want to thank the team of MBZ SB David, Brian, Lee & Ed. That show me the best of the best customer service & help me get my dream car to become Alive. It was a "Superb" experience. More

Thanks to the sales manager Mr. Lee Great sales associate Mr. Yousef and excellent sales manager Mr. Lee. I was treated like family. I would recommend this dealership to all our friend Great sales associate Mr. Yousef and excellent sales manager Mr. Lee. I was treated like family. I would recommend this dealership to all our friends and family who want to buy a Mercedes. More

Best car guy The best car guy ever is Morris Palmore at Mercedes-Benz of South Bay, in 12 months I've purchased 3 vehicles from him. Morris is honest, extremely f The best car guy ever is Morris Palmore at Mercedes-Benz of South Bay, in 12 months I've purchased 3 vehicles from him. Morris is honest, extremely friendly, knowlegeable and wants to make the customer happy and confident in the vehicle they're purchasing. I know I'm getting the best possible deal when I buy from Mercedes Benz of South Bay. Everyone there is nice and friendly. If you're looking for a new or used car go to Mercedes-Bemz of South Bay ask for Morris Palmore. This is the only place I will ever purchase a vehicle. More

Purchased 2 cars from azi Azi is a gem and someone who kept her word and made everything easy as possible. Her pricing was competitive and she really made everything perfect an Azi is a gem and someone who kept her word and made everything easy as possible. Her pricing was competitive and she really made everything perfect and easy for us. More

Treated like Family....Really From the General Manager, Gary, to my sales associate Emily Andershon and even the trade in guy, Anthony and proshop guy, Jason. I was treated like fa From the General Manager, Gary, to my sales associate Emily Andershon and even the trade in guy, Anthony and proshop guy, Jason. I was treated like family before, during and after the sale. couldn't recommend this place more. look no further. ask for Emily More

I wish there was a negative one star rating My girlfriend had leased her last two Mercedes from this dealership and was quite satisfied, until now. Her lease was ending and she wanted to ei My girlfriend had leased her last two Mercedes from this dealership and was quite satisfied, until now. Her lease was ending and she wanted to either buy her car or lease a new one. She was very excited about coming home with a new car on the phone to me. She came home completely deflated. Her sales person was dismissive and completely unhelpful. She was ready to have a look at Audi at this point. I convinced her to let me send a note to the sales manager, Dave Berry, I sent Dave a very detailed message about her experience and that she really wanted to stay with Mercedes. I thought this would get a response and assured her that things would be fine. I was so very wrong. Two weeks later, still no response...from anyone!!! They sell these machines in numerous places around Southern California. They are all the same cars. It's the dealerships that make the difference. Take my advice and take a pass on Mercedes of South Bay. Buyer beware!! More

Outstanding experience Spoke to the GM on the phone who made me a deal in less than 10 minutes. Arrived to then work with Matt Needleman who made sure everything happened Spoke to the GM on the phone who made me a deal in less than 10 minutes. Arrived to then work with Matt Needleman who made sure everything happened as agreed upon. Great place, great staff, great car - C Class 300. No other dealership came close to this deal. More