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Mercedes-Benz of South Bay

Torrance, CA

Overview
Reviews
Vehicles
4.5
827 Reviews
The Mercedes-Benz of South Bay Experience: Shopping at Mercedes-Benz of South Bay, a distinguished Mercedes-Benz dealership, is an experience that redefines luxury in automotive retail. From the moment customers step through the doors, they are immersed in an atmosphere that mirrors the elegance and sophistication of the Mercedes-Benz brand itself. Our dealership prides itself on its state-of-the-art showroom, where the latest Mercedes-Benz models are displayed in an exquisite setting that blends modern design with comfort. Knowledgeable and courteous staff are always on hand, offering personalized attention that makes every visitor feel valued and respected. The level of service here is unparalleled, with each member of the team dedicated to ensuring that clients not only find their ideal vehicle but also enjoy every step of the journey.
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3233 Pacific Coast Hwy

Torrance, CA

90505

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Showing 827 reviews

October 30, 2023

Great customer service. All employees were very attentive. I talked to a couple managers too. More

by Ftm.gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Gutierrez, Monika Travis, Ivan Ceniceros & Mark Mehta
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Nov 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

October 24, 2023

I had a very pleasant experience with my last service at Southbay Mercedes Benz. My service manager Amilcar always attends to my requests regarding stuff needed with my car. He is very professional and acc More

by NeneCG76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
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Oct 28, 2023 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

October 24, 2023

Terrible dealership. Inflated service cost (1). Unable to fix Check Engine Light after 3 attempts and cost kept escalating with no resolution in sight (2). Decided to cut More

by Daschmoneit
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Sourial, David - Used Car Sales Manager, Ivan - Service
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October 23, 2023

My service advisor Sonia Gonzales is awesome she take good care of me and I appreciate that More

by flossiej1417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia gonzales
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Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 23, 2023

Nice service… help me get the car I want. The finance department needs to increase their capability to get a loan. I finally get a loan by myself More

by mia.z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy
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Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hi Mia, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2023

The customer service Christopher provided was excellent. MB of South Bay will be the dealership I will choose to fulfill my future auto needs. Will definitely request Chris to assist me. More

by Eyvabost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 26, 2023 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 22, 2023

My experience is always pleasant Everyone is very friendly and helpful. Taking my vehicle for maintenance and working with Linda my service advisor was very pleasant. She was knowledgeable about my c More

by vixshp14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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Oct 22, 2023 -

vixshp14 responded

The staff from service area, the drop off, the service desk at the lobby, finance and sales floor. Everyone works well as a team, they are very friendly. I enjoy my experience and it feels nice to brouse the show room or shop and purchase merchandise. Each time my car gets a little service, I enjoy purchasing a little momento from the merchandise store.

Oct 22, 2023 -

vixshp14 responded

Thank you to all who work at Mercedes Benz. Stay friendly and courteous.

October 18, 2023

Worth the wait but you will wait and wait. Minor service takes hours. A smog check took 4 hours. More

by rafrb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

October 17, 2023

I purchased a car and they have the car and my money I need help More

by russclimpson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
David Morales ,David Arosho ,Hector Rodriguez, Jay Simmons
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Oct 20, 2023 -

Mercedes-Benz of South Bay responded

Hi, we regret to hear that you are displeased with your recent experience with us. Please contact us at (310) 513-5300 so we can work with you to make this right.

October 14, 2023

Jaclyn delivers top notch service And all of the other staff are very kind. I go back over and over again. More

by blackjack200398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
Report | Print
Oct 16, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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