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Mercedes-Benz of South Bay
Torrance, CA
835 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
August 02, 2021
EVERYONE at this dealership is extremely courteous, helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! More
by rosemary
Employees Worked With
Frank Perri
July 31, 2021
Out standing customer service my issue was resolved, I like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. More
by saleimhanan
Employees Worked With
Frank perri
July 30, 2021
Timely support, ease of loan car, all complete, clean and ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helpe ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helped by Natalie who was awesome More
by andy
Employees Worked With
Natalie?
July 27, 2021
When arriving at the dealership for service, I waited approximately 30 minutes for ANY service advisor to acknowledge my presence. After being seen, I told them I would like to have the car serviced and approximately 30 minutes for ANY service advisor to acknowledge my presence. After being seen, I told them I would like to have the car serviced and fix a noise in the steering column. I did not hear from anyone about the status of the car, etc. for 2 days. I called in and left a message requesting a call back. I received one call 3 days later saying the car was ready. When I ultimately arrived to pick it up, up to that point I still had no service advisor call me directly or text either, for that matter, saying, hey, this is what we found, etc. So at the pickup window, I asked if someone could explain the services which had been done. They did the steering column but NOT the service. I had to leave the dealership AGAIN without my car for another day. I was on the fence about getting another Mercedes after my lease is soon to be up with this car. I got my answer. More
by jjrptr
Employees Worked With
Naomi
July 26, 2021
Great Service provided and Frank Perri made the process quick and easy and very helpful. Also helped out with information for future visits for service needed. quick and easy and very helpful. Also helped out with information for future visits for service needed. More
by Albritton
Employees Worked With
Frank Perri
July 26, 2021
Service advisor miss Brandy was very professional and knowledgeable, her customer relations was excellent and I got my services on my vehicle done on time knowledgeable, her customer relations was excellent and I got my services on my vehicle done on time More
by addo.yirenkyi
Employees Worked With
Miss Brandy
July 23, 2021
I am thinking this is an unusual experience as my previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at 5PM. When picking up my car, they pulled it in an area I could not see, and didn’t bother to look for the owner, so I waited a long time not knowing it was ready! When leaving I was carrying three large boxes. I walked past multiple employees and was a little surprised that no one even offered to open my car door or trunk since my hands were full. I was not charged which was an appreciated courtesy. As usual, the staff was professional and friendly. More
by Little white car
Employees Worked With
N/C
January 04, 2021
Big shout out to Wil Silva and his Sales Associate Edward Bacilio! They helped my Spouse and I with the purchase of her new Mercedes GLC 300. I worked with Wil on the price and financing (he is the General Bacilio! They helped my Spouse and I with the purchase of her new Mercedes GLC 300. I worked with Wil on the price and financing (he is the General Sales Manager) and he was extremely upfront and easy to work with. He had Edward Bacilio drive the GLC to me all the way out here in OC and pick up our trade. Edward was very professional and knowledgeable of the SUV. It's nice to have a Sales Person who is respectful and clean cut! He was on time when he got here and had all the paperwork ready in a neat order to be signed. Can't say enough for both of these guys GREAT service. I highly recommend that you work with them! More
by CarGuy
Employees Worked With
Wil Silva , Edward Bacilio
December 25, 2020
The sales Monika is very bad and not responsive, Bad Dealership to deal with, never recommended and better stay away from it because they will screw you up ! Dealership to deal with, never recommended and better stay away from it because they will screw you up ! More
by B & W
Employees Worked With
Monika Travism
