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Mercedes-Benz of South Bay
Torrance, CA
827 Reviews
The Mercedes-Benz of South Bay Experience:
Shopping at Mercedes-Benz of South Bay, a distinguished Mercedes-Benz dealership, is an experience that redefines luxury in automotive retail. From the moment customers step through the doors, they are immersed in an atmosphere that mirrors the elegance and sophistication of the Mercedes-Benz brand itself. Our dealership prides itself on its state-of-the-art showroom, where the latest Mercedes-Benz models are displayed in an exquisite setting that blends modern design with comfort. Knowledgeable and courteous staff are always on hand, offering personalized attention that makes every visitor feel valued and respected. The level of service here is unparalleled, with each member of the team dedicated to ensuring that clients not only find their ideal vehicle but also enjoy every step of the journey.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 827 reviews
August 05, 2021
Just purchased our new Mercedes and found Mina to be exceptional in knowledge, service and follow up. We could not be more pleased with our buying experience. exceptional in knowledge, service and follow up. We could not be more pleased with our buying experience. More
by cphillips
Employees Worked With
Mina
August 02, 2021
EVERYONE at this dealership is extremely courteous, helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! helpful, and knowledgeable. I'm lucky to have leased my car from Mercedes Benz. Frank is terrific and knows his stuff! More
by rosemary
Employees Worked With
Frank Perri
July 31, 2021
Out standing customer service my issue was resolved, I like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. like how you value each and every Costomer. Have been to many car dealerships nothing like Mercedes Benz. Keep up the good work. More
by saleimhanan
Employees Worked With
Frank perri
July 30, 2021
Timely support, ease of loan car, all complete, clean and ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helpe ready when I arrived to collect. Total time for me in the dealership was no more than 15 minutes total (drop-off and collect) and I think I was helped by Natalie who was awesome More
by andy
Employees Worked With
Natalie?
July 27, 2021
When arriving at the dealership for service, I waited approximately 30 minutes for ANY service advisor to acknowledge my presence. After being seen, I told them I would like to have the car serviced and approximately 30 minutes for ANY service advisor to acknowledge my presence. After being seen, I told them I would like to have the car serviced and fix a noise in the steering column. I did not hear from anyone about the status of the car, etc. for 2 days. I called in and left a message requesting a call back. I received one call 3 days later saying the car was ready. When I ultimately arrived to pick it up, up to that point I still had no service advisor call me directly or text either, for that matter, saying, hey, this is what we found, etc. So at the pickup window, I asked if someone could explain the services which had been done. They did the steering column but NOT the service. I had to leave the dealership AGAIN without my car for another day. I was on the fence about getting another Mercedes after my lease is soon to be up with this car. I got my answer. More
by jjrptr
Employees Worked With
Naomi
July 26, 2021
Great Service provided and Frank Perri made the process quick and easy and very helpful. Also helped out with information for future visits for service needed. quick and easy and very helpful. Also helped out with information for future visits for service needed. More
by Albritton
Employees Worked With
Frank Perri
July 26, 2021
Service advisor miss Brandy was very professional and knowledgeable, her customer relations was excellent and I got my services on my vehicle done on time knowledgeable, her customer relations was excellent and I got my services on my vehicle done on time More
by addo.yirenkyi
Employees Worked With
Miss Brandy
July 23, 2021
I am thinking this is an unusual experience as my previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at previous ones had been excellent. My car wasn’t even seen in the first day after dropping it off (at 7AM), and I never was notified until I called at 5PM. When picking up my car, they pulled it in an area I could not see, and didn’t bother to look for the owner, so I waited a long time not knowing it was ready! When leaving I was carrying three large boxes. I walked past multiple employees and was a little surprised that no one even offered to open my car door or trunk since my hands were full. I was not charged which was an appreciated courtesy. As usual, the staff was professional and friendly. More
by Little white car
Employees Worked With
N/C
