Mercedes-Benz of South Bay

Emily Anderson is very professional, knows her product, is in tune with her customers. We went into this transaction knowing this is the worst time to buy a new car and we were looking for a unicorn. The is in tune with her customers. We went into this transaction knowing this is the worst time to buy a new car and we were looking for a unicorn. The reason we chose South Bay over stores owned by friends ( North Scottsdale, West Covina, among others) or other local stores where we have previous relationships was that this car would be serviced here and I have a good experience with your parts and service folks already. After building our ideal e450 wagon on MBUSA and visiting other local stores and internet research into availability. We visited So. Bay to see the 2 grey cars you had in stock and were very fortunate to be introduced to Emily, mask and all. I knew she was a keeper as she waited patiently while I finished an overly lengthy phone call, then immediately jumped into action, offering a test drive then helping to open doors and clear the path to get the car out. Emily gets the highest rating for being passionate about what she does, keeping knowledgeable about the products and the prevailing market situation, being an advocate for the customer and generally being an engaging personality. The rest of the purchase experience should be handled and graded separately and we wold be happy to share that in a separate forum. Regards GeneH The star rating above only applies to Emily Dealership has a number of things they can do better More

Most recent service was 5 star, especially for my service tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly via text or phone. Thats important to me as co9mmunication has been a bit of a weak suit at MBZ South Bay. More

I’m very disappointed on your team, 11 days to return my car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame More

Excellent , efficient service. Service rep Frank Perri was helpful, as always, and took good care of me. He explained my questions. Loaner car checkout and check back in was fast. was helpful, as always, and took good care of me. He explained my questions. Loaner car checkout and check back in was fast. More

Waiting almost 2 wks for a call back regarding parts needed. Have called at least 5 or 6 times and left messages for a call back and calls have not been returned by your dealers service department. A re needed. Have called at least 5 or 6 times and left messages for a call back and calls have not been returned by your dealers service department. A return called would be appreciated. Would like to know status of More

Professional way! But no announcement about promotion?! It’s part of service, isn’t it I received letter though, could not use it due no reminding It’s part of service, isn’t it I received letter though, could not use it due no reminding More

Great friendly and fast service. Drop off was a little confusing no one came out to meet me. I had to go in and find someone to help me confusing no one came out to meet me. I had to go in and find someone to help me More

OUTSTANDING SERVICE! I've been to MBz of Calabasas, Beverly Hills, Manhattain Beach and Santa Monica's W.I. Simonson - BUT - gotta say, Mercedes-Benz of South Bay is by far my DEALER-OF-CHOICE WHEN IT Beverly Hills, Manhattain Beach and Santa Monica's W.I. Simonson - BUT - gotta say, Mercedes-Benz of South Bay is by far my DEALER-OF-CHOICE WHEN IT COMES TO SERVICING MY VEHICLES. I will never go anywhere else! My service advisor, Frank Perri, could/should teach a master-class on Customer Service to every other advisor out there. True - He may be a bit car-crazy but especially when it comes to Mercedes-Benz! If fact, nearly every service visit becomes a mini lesson about my car and the brand itself. I always seem to leave that service bay a little more confident about the quality of the brand, happier about my purchase for certain and definitely always super grateful to my fantastic service advisor (FRANK) who has somehow been able to instill within me his own level of enthusiasm, professionalism, integrity and excellence when it comes to caring for my car. I now share his values! How does this happen?! Love what you do! People make a company. Frank Perri is an amazing ambassador for Mercedes-Benz of South Bay and we are all blessed to have him. Just sayin' More

I am pleased of d way I was treated when I had a car service, good area to wait, d advisor Naomi Gutierrez was very accommodating & good ample time of waiting while having my car serviced & happy that I service, good area to wait, d advisor Naomi Gutierrez was very accommodating & good ample time of waiting while having my car serviced & happy that I got d good service that my car needed, also happy that my car got cleaned-up & vacuumed, thx for that! More

Great experience as always. Brad Parker is our service rep and he always does such a great job and goes above and beyond. We literally took both of our cars on a 1+ hour drive to get them serviced at this rep and he always does such a great job and goes above and beyond. We literally took both of our cars on a 1+ hour drive to get them serviced at this dealership because Brad is such a rock star and always takes care of the vehicles needs in such a timely and expedited way. Keep up the amazing work and Brad should be promoted! More