Mercedes-Benz of South Bay

Frank Perri really went out of his way to explain and perform the needed service. Thanks, Frank! perform the needed service. Thanks, Frank! More

To be honest, I wouldn’t recommend it to any of my families. I was not happy with the service families. I was not happy with the service More

This dealership is immaculate, everybody is very professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service repres professional and there is a sense of urgency to understand and convey your needs with everyone involved. I only need to speak with my service representative, Pablo Moreno, once before everyone involved with my car knows what I want and what I need. They achieve a perfection of service that stands on its own. More

Visiting Frank Perri is like visiting Uncle Frank! There are problems, but they always result in conclusions. are problems, but they always result in conclusions. More

Always a great experience working with these folks, fast effective and helpful. I’ll be back! Thank you effective and helpful. I’ll be back! Thank you More

Frank always does a great job. And I schedule my appointment directly with him so he always knows I’m coming. appointment directly with him so he always knows I’m coming. More

Everyone there is very attentive ! It’s super clean all the time! Service Department very helpful ! the time! Service Department very helpful ! More

Emily Anderson is very professional, knows her product, is in tune with her customers. We went into this transaction knowing this is the worst time to buy a new car and we were looking for a unicorn. The is in tune with her customers. We went into this transaction knowing this is the worst time to buy a new car and we were looking for a unicorn. The reason we chose South Bay over stores owned by friends ( North Scottsdale, West Covina, among others) or other local stores where we have previous relationships was that this car would be serviced here and I have a good experience with your parts and service folks already. After building our ideal e450 wagon on MBUSA and visiting other local stores and internet research into availability. We visited So. Bay to see the 2 grey cars you had in stock and were very fortunate to be introduced to Emily, mask and all. I knew she was a keeper as she waited patiently while I finished an overly lengthy phone call, then immediately jumped into action, offering a test drive then helping to open doors and clear the path to get the car out. Emily gets the highest rating for being passionate about what she does, keeping knowledgeable about the products and the prevailing market situation, being an advocate for the customer and generally being an engaging personality. The rest of the purchase experience should be handled and graded separately and we wold be happy to share that in a separate forum. Regards GeneH The star rating above only applies to Emily Dealership has a number of things they can do better More

Most recent service was 5 star, especially for my service tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly via text or phone. Thats important to me as co9mmunication has been a bit of a weak suit at MBZ South Bay. More

I’m very disappointed on your team, 11 days to return my car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame More