Mercedes-Benz of South Bay

Reserved 2022 E350 was taken away upon delivery during the absence of Karol Powers, VIP Client Sales and Leasing. It was beyond Carol’s control. However, it reflects a major dealership problem. As a se the absence of Karol Powers, VIP Client Sales and Leasing. It was beyond Carol’s control. However, it reflects a major dealership problem. As a seven time repeated customer, I was extremely disappointed and upset by the fact that the company policy allowed it happened. As GM of South Bay Mercedes, Dan Turner needs to fix it. More

I have been used this this service center for many years. They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an aw They are very good. This time, ARCEE was my service advisor. Although he is new, he is very knowledgeable, patient and friendly. And he did an awesome job! More

Dec 13, 2021 no news and I HAVENT GOT MY MONEY BACK. calling up for Memo or James is almost impossible. ======== We were offered a Mercedes Premium Service Contract and Protection Plus - 2 BACK. calling up for Memo or James is almost impossible. ======== We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever! More

Ask for Pablo great experience does the work fast great work excellent awesome super happy work excellent awesome super happy More

Worse experience ever! Please avoid. Over paid for our car after waiting 6 months! Felt trapped to pay or lose your car. Just very sad. car after waiting 6 months! Felt trapped to pay or lose your car. Just very sad. More

Wonderful service! Best to call for an appointment. Service team was professional, knowledgeable and friendly. Service team was professional, knowledgeable and friendly. More

I appreciate your attention. I am still looking for a convertible with lo mileage, ipo, not black, and roomy. 2019 or 2020 would be good. I live in Montana. I need all wheel drive or front wheel at least convertible with lo mileage, ipo, not black, and roomy. 2019 or 2020 would be good. I live in Montana. I need all wheel drive or front wheel at least. More

Every time I’ve needed to take my car to Mercedes I choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect choose Natalie as my service advisor. She is great at communicating with me about any updates as far as what work is being done and when I can expect to have my car back. By doing this, I don’t have to call to find out what is going on with my vehicle or wonder when I will have it back. She is always attentive and great to work with. It’s because of her that I actually do recommend Mercedes of South Bay to my friends and family citing the great interactions I’ve had so far with everyone. More

Naomi does not return messages-unprofessional behavior to say the least, especially since this is a common theme among these reviews. say the least, especially since this is a common theme among these reviews. More

Very displeased with my experience here. I came in July 2nd looking for the new S580, at the time with 5 months remaining on my M760i lease. I was informed the vehicle hadn’t reached dealers however I woul 2nd looking for the new S580, at the time with 5 months remaining on my M760i lease. I was informed the vehicle hadn’t reached dealers however I would be contacted when it would. We made contact 8/6 about scheduling an appointment to view the car. My salesperson (Michael Amos) was out of town, so we arranged it for when he returned. Due to unforeseen circumstances, we couldn’t coordinate until September which was fine with me. I came in for a test drive on 9/18. At the time, I had outside financing approved for up to $175,000, I just needed to make sure the car was for me. During the test drive, I experienced a check engine light, the car went into “Limp Mode” and I was unable to drive it over 35 mph. I was told we would reschedule the test drive and with a car that had the features I was looking for the following Monday or Tuesday. I reached out that Monday (9/20) and didn’t get a response until Wednesday (9/22) saying he was out of town and wasn’t near his phone. Why tell me to come in Monday or Tuesday and you knew you would be out of town? I was then told (9/22/9/23,9/24) that he would reach out to Christina about another test drive. I made it clear I didn’t want my approval to expire. I heard nothing else until I reached out on 10/4. I reached out to let my salesperson know my approval was expiring and if he didn’t want to continue our relationship, I would go elsewhere. I just didn’t want to be left in the dark about purchasing the vehicle. I was assured it was a misunderstanding and we proceeded forward. I was told he would be going out of town the following Friday, so I expected to have everything wrapped up in the following days. I went and got approved with my credit union and was ready to go. The only option I had to have is the 4D system. Michael told me they had a Black/Black S580 in inventory however I didn’t want black or white. 10/5, I was told he would find another color with the 4D system. As you can guess, it’s 10/23 I have heard nothing from Michael Amos and once again, my approval is expiring. I have no problem going elsewhere, it clearly isn’t meant for me to have a Mercedes. This is not how you do business. Apparently, my time or business isn’t valuable to South Bay Mercedes. It’s clear they only cater to a certain demographic and status and their vacation time is more important than the job at hand. More